Accessibility

HUMAN is committed to making its platform, website, and ride services accessible to everyone — including individuals with disabilities. This page outlines our service coverage, physical accessibility commitments, and our ongoing efforts to meet the standards set by the Americans with Disabilities Act (ADA) and applicable California law.

1. Service Coverage Area

HUMAN operates across the entire state of California as a single, unified service zone. Unlike many rideshare platforms that operate city by city, HUMAN treats California as one continuous coverage area. This means you can request a ride from any eligible pickup point within the state without needing to check whether your city is specifically listed. Coverage may vary in extremely remote or rural areas with no driver availability.

2. Restricted and Limited-Access Areas

Certain locations have access restrictions that are beyond HUMAN's control. These include but are not limited to: secured airport terminals requiring special permits, private gated communities without pre-authorized access, military installations, restricted government facilities, and certain stadium or venue zones during major events. In these cases, HUMAN drivers will meet passengers at the nearest publicly accessible point. HUMAN is actively working to expand permitted access at major California airports and venues.

3. Service Animals

ALL HUMAN drivers are required by federal law under the Americans with Disabilities Act (ADA) and California state law to transport passengers traveling with service animals. This applies to guide dogs, hearing dogs, mobility assistance animals, and all other trained service animals — regardless of the driver's allergies, personal preferences, or religious beliefs. There is no additional charge for traveling with a service animal. Any driver who refuses a ride, cancels a confirmed ride, or charges extra due to a service animal will face immediate account review and potential permanent deactivation from the HUMAN platform. If this happens to you, please report it immediately through our Help Center.

4. Wheelchair Accessible Vehicles

HUMAN is expanding its fleet of Wheelchair Accessible Vehicles (WAV) in California. WAV availability varies by area and time of day. Riders who require a wheelchair accessible vehicle can request one through the app. If no WAV is immediately available, HUMAN will provide an estimated availability time or connect the rider with our support team to arrange alternative accessible transportation at no additional cost.

5. Assistance for Passengers with Mobility Needs

HUMAN drivers are expected to provide reasonable assistance to passengers with mobility needs, including helping with luggage, assistive devices, and boarding. Folding wheelchairs, walkers, crutches, and similar mobility devices must be accommodated at no extra charge. Drivers may not refuse service to a passenger solely because of a disability.

6. Communication Accessibility

Passengers who are deaf, hard of hearing, or have speech disabilities can communicate with their driver using in-app text messaging. All ride confirmations, status updates, and receipts are delivered via app notification and email. HUMAN support is available via text-based Live Chat 24/7 for passengers who prefer or require non-voice communication.

7. Website and App Accessibility

HUMAN's website and mobile application are designed with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. We support screen readers, keyboard navigation, sufficient color contrast, and descriptive alt text on all meaningful images. We perform regular accessibility audits and address identified issues as part of our ongoing development process. Some third-party integrations (such as mapping and payment services) are provided by external vendors and are subject to their own accessibility standards.

8. Known Limitations

We acknowledge that certain areas of our platform may not yet fully meet WCAG 2.1 AA standards. We are actively working to resolve these gaps. If you encounter a specific barrier while using our website or app, please contact us and we will work to provide the information or functionality through an alternative method while the issue is addressed.

9. Feedback and Accommodation Requests

If you need a specific accessibility accommodation, have encountered a barrier on our platform, or wish to report an accessibility concern, please contact our support team through the Help Center or by emailing human@norobocars.com. We aim to respond to all accessibility-related inquiries within one business day.

10. Ongoing Commitment

Accessibility is not a checkbox — it is an ongoing responsibility. HUMAN is committed to continuously improving the accessibility of our platform and service. We welcome feedback from riders, drivers, and disability advocacy organizations to help us identify and remove barriers wherever they exist.