Requirements
Vehicle
Vehicle requirements
We have high safety standards for vehicles on HUMAN app platform, which include meeting any city or state requirements. When your vehicle needs an inspection, visit your state information page to find your inspection form and nearby mechanic locations. We have no limitation on what vehicles will be approved for use on HUMAN app platform as long as inspected and insured with your name on the insurance policy card.
Vehicle age
Before applying to drive or moving to a new city, see driver application requirements and its minimum vehicle age requirement. We constantly add more years to the minimum vehicle age so more people can drive with HUMAN app platform, as for now, 1992 is the minimum year.
Doors and seatbelts
All vehicles are required to have at least 2 doors. Vehicles are required to have a minimum of 2 seatbelts (including the driver), with a maximum of 8 seatbelts.
Rental vehicles
No rental cars allowed.
Subcompact vehicles
Such vehicles are comfortable enough for most riders and are accepted on HUMAN app platform.
Driver
California Driver Information
We operate in California and will expand as soon as possible.
This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with HUMAN in the state of California.
To apply to drive in California, submit an application in the HUMAN Driver app - download it from the Google Play store. To be approved to drive, applicants must meet these requirements.
What you need to drive with HUMAN in California
Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.
Use your HUMAN Driver app to upload your documents.
Vehicle requirements
All vehicles must meet the following criteria:
1. Min 2 doors.
2. 2-8 seats each with own seatbelt, including the driver.
3. Not titled as salvage, non-repairable, rebuilt or any other equivalent classification.
4. No rental cars.
Driver requirements
1. Valid California driver license.
2. You must be 18 years or older to drive.
3. Pass a driver screening, which reviews your driving history and criminal background check.
4. Any smartphone that can download and run the HUMAN Driver app.
Document requirements
1. Driver profile photo.
2. California license plate.
3. Personal vehicle insurance issued in California with your name listed on the policy.
4. California vehicle inspection.
5. Free vehicle re-inspection.
6. Business license (optional).
California license plate
Drivers may upload a temporary license plate while waiting for a permanent plate number. In California, the temporary plates follow this format: LLNNLNN (L= letter, N=number). Drivers have up to 60 days to upload a non-temporary plate number.
California vehicle inspection
Drivers are required to have a vehicle inspection completed by a licensed mechanic before becoming approved to drive.
To receive an inspection, bring a copy of this form* to any licensed inspection facility. Inspections may cost around $20/$30 but vary depending on the facility. HUMAN does not cover the cost of inspections done by third party sites.
Inspection renewals
HUMAN requires that California drivers self-report their total miles driven. In California, all TNC vehicles must complete an inspection every 12 months or 50,000 miles, whichever occurs first. The 50,000-mile requirement includes miles driven when not logged onto HUMAN app platform.
If you log over 50,000 miles before your annual renewal date, you must get a new inspection and upload the document.
Here is an example of a completed inspection form:
*NOTE: after clicking on the link, please open downloads folder on your device to find a copy of the form.
We operate in California and will expand as soon as possible.
This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with HUMAN in the state of California.
To apply to drive in California, submit an application in the HUMAN Driver app - download it from the Google Play store. To be approved to drive, applicants must meet these requirements.
What you need to drive with HUMAN in California
Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.
Use your HUMAN Driver app to upload your documents.
Vehicle requirements
All vehicles must meet the following criteria:
1. Min 2 doors.
2. 2-8 seats each with own seatbelt, including the driver.
3. Not titled as salvage, non-repairable, rebuilt or any other equivalent classification.
4. No rental cars.
Driver requirements
1. Valid California driver license.
2. You must be 18 years or older to drive.
3. Pass a driver screening, which reviews your driving history and criminal background check.
4. Any smartphone that can download and run the HUMAN Driver app.
Document requirements
1. Driver profile photo.
2. California license plate.
3. Personal vehicle insurance issued in California with your name listed on the policy.
4. California vehicle inspection.
5. Free vehicle re-inspection.
6. Business license (optional).
California license plate
Drivers may upload a temporary license plate while waiting for a permanent plate number. In California, the temporary plates follow this format: LLNNLNN (L= letter, N=number). Drivers have up to 60 days to upload a non-temporary plate number.
California vehicle inspection
Drivers are required to have a vehicle inspection completed by a licensed mechanic before becoming approved to drive.
To receive an inspection, bring a copy of this form* to any licensed inspection facility. Inspections may cost around $20/$30 but vary depending on the facility. HUMAN does not cover the cost of inspections done by third party sites.
Inspection renewals
HUMAN requires that California drivers self-report their total miles driven. In California, all TNC vehicles must complete an inspection every 12 months or 50,000 miles, whichever occurs first. The 50,000-mile requirement includes miles driven when not logged onto HUMAN app platform.
If you log over 50,000 miles before your annual renewal date, you must get a new inspection and upload the document.
Here is an example of a completed inspection form:
*NOTE: after clicking on the link, please open downloads folder on your device to find a copy of the form.
License and registration
Driver requirements
1. Valid California driver license.
2. You must be 18 years or older to drive.
3. Pass a driver screening, which reviews your driving history and criminal background check.
4. Any smartphone that can download and run the HUMAN Driver app.
Document requirements
1. Driver profile photo.
2. California license plate.
3. Personal vehicle insurance issued in California with your name listed on the policy.
4. California vehicle inspection.
5. Free vehicle re-inspection.
6. Business license (optional).
California license plate
Drivers may upload a temporary license plate while waiting for a permanent plate number. In California, the temporary plates follow this format: LLNNLNN (L = letter, N = number). Drivers have up to 60 days to upload a non-temporary plate number.
Become a driver
How to apply to become a driver
Applying to be a driver is easy as long as you and your vehicle meet requirements. Start your application through the app.
How to start an application
Create an account through the app. Enter your name, phone number, and email address, then submit all the info we need to ensure you meet the requirements. If you sign out of your account, any application info you've submitted will be saved. If you have a promo code, enter it when creating an account.
See your application status
Check your application status any time in-app. Make sure you log in using the same info each time.
Applying to be a driver is easy as long as you and your vehicle meet requirements. Start your application through the app.
How to start an application
Create an account through the app. Enter your name, phone number, and email address, then submit all the info we need to ensure you meet the requirements. If you sign out of your account, any application info you've submitted will be saved. If you have a promo code, enter it when creating an account.
See your application status
Check your application status any time in-app. Make sure you log in using the same info each time.
Applicant checks and issues
There are a few things we check for when approving drivers, and a few reasons why your application may take longer than expected.
Background check: Background checks can take several weeks to process because of the number of agencies involved. Keep in mind our support team doesn't have access to the details of your background check, only whether you were cleared.
Vehicle: See Help > Driving > Requirements > Vehicle for more details.
State-specific requirements: See your state-specific driver information for details on TNC permitting and vehicle inspection requirements.
Invite code: Remember you must enter any new driver invite codes (if you have it) when creating your account and application.
If you have an issue with your application, tap HELP in-app. Include the following:
1. The state in which you're applying to be a driver.
2. Screenshot of any error message you see.
3. Any invite code you're trying to apply to your account.
4. Details of the issue you're experiencing.
Community Safety Education program: As a new driver, you’ll need to complete our Community Safety Education program before you hit the road. This program empowers drivers to handle challenging passenger situation and create a safe and comfortable ride for everyone.
Applicant Waitlist
New applicants will be automatically added to our waitlist. This makes sure there’s a better balance of drivers and passengers in California. The waitlist is a hold on your application request that will be removed when additional spots for new drivers open up in your city. It’s hard to say exactly how long you’ll be on the waitlist due to a variety of factors that affect demand in certain areas. The waitlist doesn’t impact existing drivers. We’ll send you a notification as soon as a spot opens up! As soon as you’re removed from the waitlist you’ll be able to complete all necessary application steps. Once your application and documents are approved, you can start driving. There is no waitlist as we speak :)
Application status
Check your application status
We're thrilled you want to driver with HUMAN and want your application process to go as smoothly as possible. Log in to HUMAN driver app to see your application status. Make sure you log in using the same info each time. If your application is taking longer than expected, keep in mind it can take several weeks for us to process your background check and other documents due to other organizations' (like state or city governments) processing time.
Welcome kit
New driver welcome kit
New drivers receive their welcome kit shortly after being approved to drive. The kit includes the official HUMAN emblem and a guide to getting out on the road.
HUMAN emblem
Here's what the HUMAN emblem looks like:
California requires the emblem to be posted in a clear, transparent sleeve on the inside of your windshield. If you're in the driver seat, the emblem should be in the bottom-right corner of your windshield. We encourage you to show your emblem because it can help passengers identify your car. If you haven't received your emblem yet or need a new one, print out a temporary emblem* for your windshield. Once printed, use scissors to cut the emblem out of the paper and tape to your windshield as noted above. Again this is a temporary emblem before you receive your Welcome Kit that includes a permanent one. Only drivers that are approved and in good standing on the HUMAN app platform are authorized to use the HUMAN emblem in connection with their use of the HUMAN app platform, per Terms of Service. If you have been deactivated or have not yet been approved, you are not authorized to use the HUMAN emblem or other HUMAN trademarks.
It's normal to have questions as a new driver, so you are welcome to GET MORE HELP below.
*NOTE: after clicking on the link, please open downloads folder on your device to find a copy of the emblem, so you can print it out.
New drivers receive their welcome kit shortly after being approved to drive. The kit includes the official HUMAN emblem and a guide to getting out on the road.
HUMAN emblem
Here's what the HUMAN emblem looks like:
California requires the emblem to be posted in a clear, transparent sleeve on the inside of your windshield. If you're in the driver seat, the emblem should be in the bottom-right corner of your windshield. We encourage you to show your emblem because it can help passengers identify your car. If you haven't received your emblem yet or need a new one, print out a temporary emblem* for your windshield. Once printed, use scissors to cut the emblem out of the paper and tape to your windshield as noted above. Again this is a temporary emblem before you receive your Welcome Kit that includes a permanent one. Only drivers that are approved and in good standing on the HUMAN app platform are authorized to use the HUMAN emblem in connection with their use of the HUMAN app platform, per Terms of Service. If you have been deactivated or have not yet been approved, you are not authorized to use the HUMAN emblem or other HUMAN trademarks.
It's normal to have questions as a new driver, so you are welcome to GET MORE HELP below.
*NOTE: after clicking on the link, please open downloads folder on your device to find a copy of the emblem, so you can print it out.
Driving history
Driving history overview (applicant process)
In California, you're required to have more than one year of licensed driving history. If you don't meet this requirement, let us know by tapping GET MORE HELP below and we'll put your application on hold. Once your license hits the appropriate mark, reach back to us and we'll review your application. If you meet this requirement but are still encountering errors, read on for more information.
Causes of insufficient driving history
1. License was renewed or reissued in the last year.
2. You have recently moved to a new state and updated your driver's license.
3. Your state does not provide the original issue date of your license.
California DMV instructions
If you meet the driving history requirements, but are encountering errors, you’ll need to submit one of the following: a photo of an old driver’s license or a copy of your certified driving record.
The link will take you to California DMV website or to the form to get a copy of your certified driving record. Please note any specific instructions for California. If any links won't load, try opening them in a different internet browser. At this point in the application process, we're looking to prove the duration of your driving history, not the cleanliness of your driving record. After receiving the report, please make sure that it displays an original issue date from the required time period. Once you have what is needed to prove us driving history, submit by selecting GET MORE HELP at the bottom of this page.
In California, you're required to have more than one year of licensed driving history. If you don't meet this requirement, let us know by tapping GET MORE HELP below and we'll put your application on hold. Once your license hits the appropriate mark, reach back to us and we'll review your application. If you meet this requirement but are still encountering errors, read on for more information.
Causes of insufficient driving history
1. License was renewed or reissued in the last year.
2. You have recently moved to a new state and updated your driver's license.
3. Your state does not provide the original issue date of your license.
California DMV instructions
If you meet the driving history requirements, but are encountering errors, you’ll need to submit one of the following: a photo of an old driver’s license or a copy of your certified driving record.
The link will take you to California DMV website or to the form to get a copy of your certified driving record. Please note any specific instructions for California. If any links won't load, try opening them in a different internet browser. At this point in the application process, we're looking to prove the duration of your driving history, not the cleanliness of your driving record. After receiving the report, please make sure that it displays an original issue date from the required time period. Once you have what is needed to prove us driving history, submit by selecting GET MORE HELP at the bottom of this page.
Insurance
Report an accident
Report an accident or collision
Call 911 for emergencies.
Accidents are:
1. Vehicle collision.
2. Vehicle struck an object (for example a curb, wall, or tree).
3. Vehicle damaged third-party property.
If you have a safety concern that didn’t involve a collision, contact us via GET MORE HELP below.
Certificates of insurance
HUMAN app platform is not responsible for the conduct, whether online or offline, of any User of the HUMAN app platform or Rideshare Services.
You are solely responsible for your interactions with other Users.
We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders.
By using the HUMAN app platform and participating in the Rideshare Services, you agree to accept such risks and agree that HUMAN app platform is not responsible for the acts or omissions of Users on the HUMAN app platform or participating in the Rideshare Services.
You are solely responsible for your interactions with other Users.
We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders.
By using the HUMAN app platform and participating in the Rideshare Services, you agree to accept such risks and agree that HUMAN app platform is not responsible for the acts or omissions of Users on the HUMAN app platform or participating in the Rideshare Services.
Insurance
HUMAN app platform is not responsible for the conduct, whether online or offline, of any User of the HUMAN app platform or Rideshare Services.
You are solely responsible for your interactions with other Users.
We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders.
By using the HUMAN app platform and participating in the Rideshare Services, you agree to accept such risks and agree that HUMAN app platform is not responsible for the acts or omissions of Users on the HUMAN app platform or participating in the Rideshare Services.
You are solely responsible for your interactions with other Users.
We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders.
By using the HUMAN app platform and participating in the Rideshare Services, you agree to accept such risks and agree that HUMAN app platform is not responsible for the acts or omissions of Users on the HUMAN app platform or participating in the Rideshare Services.
Update insurance
How to update insurance
You can update your insurance directly through the app:
1. Open the app. Go to Vehicles, then Vehicle, then Vehicle Insurance.
2. Add a photo of your insurance (each vehicle must have separate insurance photo).
3. Tap checkmark at the top of the screen to save it.
4. You're good to go! A member of our team will look it over for approval.
How to resolve problems uploading insurance
If you're having any issues uploading your insurance through the app, send us a clearly visible, sharply focused screenshot or photo of your insurance by tapping 'GET MORE HELP' below. Tap 'Attach file' to add the photo to your issue.
Photograph insurance
How to photograph insurance info
All drivers are required to have a personal insurance policy. If your insurance is expiring or you've changed providers, we'll need a photo of your new insurance document.
Here's what must be reflected in your insurance photo.
There are four pieces of information that must be shown in the photo you take of an insurance policy:
1. Name: this needs to appear in official print.
2. The car make & model: we want to make sure the correct vehicle is covered.
3. Policy expiration date: the expiration date is required so we know the policy is valid and so we can record the renewal date.
4. State: the state on your insurance must match the state you'd like to drive in.
We operate in California, ergo the state in your insurance must be the state of California.
Your name may not be a requirement in your region. If your insurance policy doesn't have your name on it, upload your documents and we'll let you know if you need to acquire a 'declarations page' from your insurance company with your name.
All drivers are required to have a personal insurance policy. If your insurance is expiring or you've changed providers, we'll need a photo of your new insurance document.
Here's what must be reflected in your insurance photo.
There are four pieces of information that must be shown in the photo you take of an insurance policy:
1. Name: this needs to appear in official print.
2. The car make & model: we want to make sure the correct vehicle is covered.
3. Policy expiration date: the expiration date is required so we know the policy is valid and so we can record the renewal date.
4. State: the state on your insurance must match the state you'd like to drive in.
We operate in California, ergo the state in your insurance must be the state of California.
Your name may not be a requirement in your region. If your insurance policy doesn't have your name on it, upload your documents and we'll let you know if you need to acquire a 'declarations page' from your insurance company with your name.
Driver Safety
Incident or citation
Report a safety incident or citation
Call 911 for emergencies.
During a trip or at any time, you can call 911 using in-app Safety view which is at the bottom left corner of the screen.
Once there, you will be able to see your current location's address as well as see it on the map (except when your current location cannot be determined by Google Maps or other GPS service providers that might be utilized at that time).
Keep in mind that we won't be able to assist with citations or tickets incurred while online or offline, or due to violating standard traffic laws.
If you have been involved in a vehicle collision, report an accident to police as well as to your vehicle insurer.
Do not forget to take as many photographic evidences as possible and when possible.
If your riders cannot wait and ask you to cancel their trip immediately then do so letting them request another driver.
Call 911 for emergencies.
During a trip or at any time, you can call 911 using in-app Safety view which is at the bottom left corner of the screen.
Once there, you will be able to see your current location's address as well as see it on the map (except when your current location cannot be determined by Google Maps or other GPS service providers that might be utilized at that time).
Keep in mind that we won't be able to assist with citations or tickets incurred while online or offline, or due to violating standard traffic laws.
If you have been involved in a vehicle collision, report an accident to police as well as to your vehicle insurer.
Do not forget to take as many photographic evidences as possible and when possible.
If your riders cannot wait and ask you to cancel their trip immediately then do so letting them request another driver.
Damages
HUMAN app platform is not responsible for the conduct, whether online or offline, of any User of the HUMAN app platform or Rideshare Services.
You are solely responsible for your interactions with other Users.
We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders.
By using the HUMAN app platform and participating in the Rideshare Services, you agree to accept such risks and agree that HUMAN app platform is not responsible for the acts or omissions of Users on the HUMAN app platform or participating in the Rideshare Services.
If the damage requires significant cleaning or repair and prevents you giving rides, wait until your car is up to speed before driving.
Check your car regularly after a trip is completed to check for rider damage so next rider be able to ride in comfort.
We recommend to change your mile/minute/base rates to compensate any damages from your past or future riders.
You are solely responsible for your interactions with other Users.
We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders.
By using the HUMAN app platform and participating in the Rideshare Services, you agree to accept such risks and agree that HUMAN app platform is not responsible for the acts or omissions of Users on the HUMAN app platform or participating in the Rideshare Services.
If the damage requires significant cleaning or repair and prevents you giving rides, wait until your car is up to speed before driving.
Check your car regularly after a trip is completed to check for rider damage so next rider be able to ride in comfort.
We recommend to change your mile/minute/base rates to compensate any damages from your past or future riders.
Trip issues
Sometimes you may experience some issues while on trip. Here are the most common issues and what to do if they happen.
Rider made you feel unsafe or uncomfortable
You have the right to decide if you feel comfortable picking up a rider. Your personal safety comes first.
If you ever drive up to a rider and you feel uncomfortable for safety reasons, you may ask the rider to cancel the trip or cancel it yourself if they won't. Also keep in mind, that you can block any rider for any reason so they will never be able to see you as available driver to them again.
Never decline a trip based on a discriminatory reason or drop-off location (unless it's more than 100 miles away).
Rider not ready
If a rider asks you to wait after you arrive to pick them up, let them know you'd be happy to. The trip won't start until you've slided to pickup.
You're welcome to wait as long as you feel necessary but we urge you to wait at least 5 minutes before canceling.
We recommend to adjust your mile/minute/base rates to accommodate any possible cancellations after you drove to pickup.
Rider not at pickup
If your rider isn't outside when you arrive, we recommend waiting a minute or two, then messaging them. If your rider does not reply, wait a little longer until you can cancel the trip. We urge you to wait at least 5 minutes before canceling.
Wrong pickup location
The app automatically drops your rider’s pin in their current location. If they move it elsewhere, they get a pop-up notification asking them to confirm it's in the right place.
Still, some riders will purposefully place their pin away from their current location - whether to get a ride outside of a coverage zone or find a driver who's available - then give you a call and ask to be picked up elsewhere.
Inaccurate pin drops throw off the system and can put you at risk of a citation if you agree to a pickup outside our coverage area.
Protect yourself and help the community by educating these riders about the proper use of HUMAN. Here's what you can do:
1. Ask the rider to cancel, then re-request with the correct pin placement. If that doesn’t work, you can wait and cancel them.
2. Ask them to move inside a coverage area if they're not already, or if they're asking for a pickup from an airport HUMAN doesn't have a formal agreement with.
Wrong rider picked up
There is a term for this: human-abducting or just abducting. It's important to make sure that the requesting rider doesn't get charged for someone else's trip. If this happens to you, ask the incorrect rider to kindly exit the vehicle and request their own trip.
Trip ended too early
When you end a trip early, the app stops recording the trip's time and distance. For ride earnings to be calculated properly, pickup and drop-off locations must be accurately recorded.
Please note: we are unable to adjust earnings for trips that were not recorded properly in the app.
How to avoid early dropoffs
It may take a moment or two for your app to confirm that you’ve slided to accept, arrive, pickup, complete a trip, that is when you’re having connectivity issues, so only slide it once. Also never type anything while driving.
Trip ended too late
If you forget to complete a trip, the rider will not be charged anything other than their upfront price quote during their trip request, ergo we recommend adjusting your mile/minute/base rates to accommodate any possible changes to trip time and distance after pickup.
Unable to slide to arrive or complete trip
If you're using Google Maps for navigation, you need to arrive exactly at the destination pin to see the 'slide to arrive' or 'slide to complete trip' options. To arrive or complete trip at any point while using Google Maps, tap the 'exit' button to return to the default HUMAN map screen and slide to arrive or complete trip.
If your app is slow to respond, there are a few things you can do. As a general rule, keep your phone charged and quit any unnecessary apps. Other apps can significantly slow down your phone when giving rides.
If your app is frozen, try these steps. You'll still be in your current trip even if you exit the app:
1. Force quit your app and reopen it.
2. Toggle airplane mode on and off.
3. Turn your phone off then on again.
Rider made you feel unsafe or uncomfortable
You have the right to decide if you feel comfortable picking up a rider. Your personal safety comes first.
If you ever drive up to a rider and you feel uncomfortable for safety reasons, you may ask the rider to cancel the trip or cancel it yourself if they won't. Also keep in mind, that you can block any rider for any reason so they will never be able to see you as available driver to them again.
Never decline a trip based on a discriminatory reason or drop-off location (unless it's more than 100 miles away).
Rider not ready
If a rider asks you to wait after you arrive to pick them up, let them know you'd be happy to. The trip won't start until you've slided to pickup.
You're welcome to wait as long as you feel necessary but we urge you to wait at least 5 minutes before canceling.
We recommend to adjust your mile/minute/base rates to accommodate any possible cancellations after you drove to pickup.
Rider not at pickup
If your rider isn't outside when you arrive, we recommend waiting a minute or two, then messaging them. If your rider does not reply, wait a little longer until you can cancel the trip. We urge you to wait at least 5 minutes before canceling.
Wrong pickup location
The app automatically drops your rider’s pin in their current location. If they move it elsewhere, they get a pop-up notification asking them to confirm it's in the right place.
Still, some riders will purposefully place their pin away from their current location - whether to get a ride outside of a coverage zone or find a driver who's available - then give you a call and ask to be picked up elsewhere.
Inaccurate pin drops throw off the system and can put you at risk of a citation if you agree to a pickup outside our coverage area.
Protect yourself and help the community by educating these riders about the proper use of HUMAN. Here's what you can do:
1. Ask the rider to cancel, then re-request with the correct pin placement. If that doesn’t work, you can wait and cancel them.
2. Ask them to move inside a coverage area if they're not already, or if they're asking for a pickup from an airport HUMAN doesn't have a formal agreement with.
Wrong rider picked up
There is a term for this: human-abducting or just abducting. It's important to make sure that the requesting rider doesn't get charged for someone else's trip. If this happens to you, ask the incorrect rider to kindly exit the vehicle and request their own trip.
Trip ended too early
When you end a trip early, the app stops recording the trip's time and distance. For ride earnings to be calculated properly, pickup and drop-off locations must be accurately recorded.
Please note: we are unable to adjust earnings for trips that were not recorded properly in the app.
How to avoid early dropoffs
It may take a moment or two for your app to confirm that you’ve slided to accept, arrive, pickup, complete a trip, that is when you’re having connectivity issues, so only slide it once. Also never type anything while driving.
Trip ended too late
If you forget to complete a trip, the rider will not be charged anything other than their upfront price quote during their trip request, ergo we recommend adjusting your mile/minute/base rates to accommodate any possible changes to trip time and distance after pickup.
Unable to slide to arrive or complete trip
If you're using Google Maps for navigation, you need to arrive exactly at the destination pin to see the 'slide to arrive' or 'slide to complete trip' options. To arrive or complete trip at any point while using Google Maps, tap the 'exit' button to return to the default HUMAN map screen and slide to arrive or complete trip.
If your app is slow to respond, there are a few things you can do. As a general rule, keep your phone charged and quit any unnecessary apps. Other apps can significantly slow down your phone when giving rides.
If your app is frozen, try these steps. You'll still be in your current trip even if you exit the app:
1. Force quit your app and reopen it.
2. Toggle airplane mode on and off.
3. Turn your phone off then on again.
Taking breaks
We want you to be as rested as possible out on the road. Feel free to go offline and take a break anytime you'd like.
Time limits
To keep California safe, you must take a full, uninterrupted 6-hour break for every 12 hours you're online. These 12 hours online do not have to be consecutive.
Once you have been online for 12 hours, the app will prevent you from going online until you have taken this mandatory 6-hour break.
NOTE: Only go online to drive.
Time limits
To keep California safe, you must take a full, uninterrupted 6-hour break for every 12 hours you're online. These 12 hours online do not have to be consecutive.
Once you have been online for 12 hours, the app will prevent you from going online until you have taken this mandatory 6-hour break.
NOTE: Only go online to drive.
Rider safety
Safety is a key component of HUMAN being. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable trips on HUMAN app platform.
Pull over safely for pickups and dropoffs
Riders love getting picked up exactly where they've requested the trip, especially if they aren't very mobile (carrying things or in bad weather, etc). However, if a rider asks you to pick them up at a busy intersection and you can't sit and wait, message to ask them how long it may take for them to come out. You can either circle the block or wait somewhere else until they call to confirm that they are outside. If the rider says they are going to be more than 5-10 minutes, feel free let them know that there is only 5 minutes wait-time but you can wait a bit longer
Pro-tips for interacting with riders
1. It helps to be professional. We always emphasize being friendly, but there is such a thing as being too friendly. Keep conversation light, and follow the rider's lead.
2. We recommend that you do not take personal calls while driving. A phone call-free trip creates a friendlier and more welcoming environment for riders.
3. We advise that you avoid discussing sensitive subjects such as dating, politics, religion, and sexual orientation.
4. Some riders are looking for a quiet, peaceful trip and may not want to talk. You may not want to force a conversation with a quiet rider.
5. Discrimination of any kind is not allowed on the platform.
6. We’re committed to urge drivers and riders use favorite system among each other. Faving, unfaving, blocking one another when necessary is the way to deal among humans.
Only accept trips through the app - don't pick up street hails
For safety and legal reasons, you can only pick up riders matched directly through the app. If someone asks for a trip without using the app, simply suggest they download the app and request a trip from you as they can choose you specifically in-app.
Make sure everyone wears a seatbelt
Drivers will only take as many riders as per hard limit of available seats during trip request details shown to riders. Keep in mind, all drivers are allowed to set a number of available seatbelts for each of their vehicles. It is not true that if you see 4 seats empty in an arrived vehicle are all available. Some drivers prefer to pickup a single rider only even if they have all other seats preserved empty. Seldom instances, bigger groups of riders should split into two or more cars.
Don't pick up minors unaccompanied by an adult
Riders are more than welcome to request trips for their friends, though we do ask that they give you a heads up. Children 17 or under, however, are not permitted to ride without being accompanied by an adult. If you believe that a trip request was made on behalf of an unaccompanied minor, cancel it immediately.
Unsafe trips
Rider unfave and blocks may be an indicator of unsafe driving or general safety concerns. Too many riders blocking and unfaving a driver can result in trip requests at all.
Pull over safely for pickups and dropoffs
Riders love getting picked up exactly where they've requested the trip, especially if they aren't very mobile (carrying things or in bad weather, etc). However, if a rider asks you to pick them up at a busy intersection and you can't sit and wait, message to ask them how long it may take for them to come out. You can either circle the block or wait somewhere else until they call to confirm that they are outside. If the rider says they are going to be more than 5-10 minutes, feel free let them know that there is only 5 minutes wait-time but you can wait a bit longer
Pro-tips for interacting with riders
1. It helps to be professional. We always emphasize being friendly, but there is such a thing as being too friendly. Keep conversation light, and follow the rider's lead.
2. We recommend that you do not take personal calls while driving. A phone call-free trip creates a friendlier and more welcoming environment for riders.
3. We advise that you avoid discussing sensitive subjects such as dating, politics, religion, and sexual orientation.
4. Some riders are looking for a quiet, peaceful trip and may not want to talk. You may not want to force a conversation with a quiet rider.
5. Discrimination of any kind is not allowed on the platform.
6. We’re committed to urge drivers and riders use favorite system among each other. Faving, unfaving, blocking one another when necessary is the way to deal among humans.
Only accept trips through the app - don't pick up street hails
For safety and legal reasons, you can only pick up riders matched directly through the app. If someone asks for a trip without using the app, simply suggest they download the app and request a trip from you as they can choose you specifically in-app.
Make sure everyone wears a seatbelt
Drivers will only take as many riders as per hard limit of available seats during trip request details shown to riders. Keep in mind, all drivers are allowed to set a number of available seatbelts for each of their vehicles. It is not true that if you see 4 seats empty in an arrived vehicle are all available. Some drivers prefer to pickup a single rider only even if they have all other seats preserved empty. Seldom instances, bigger groups of riders should split into two or more cars.
Don't pick up minors unaccompanied by an adult
Riders are more than welcome to request trips for their friends, though we do ask that they give you a heads up. Children 17 or under, however, are not permitted to ride without being accompanied by an adult. If you believe that a trip request was made on behalf of an unaccompanied minor, cancel it immediately.
Unsafe trips
Rider unfave and blocks may be an indicator of unsafe driving or general safety concerns. Too many riders blocking and unfaving a driver can result in trip requests at all.
Safety info
Safety is a key component of HUMAN being. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable trips on HUMAN app platform.
Citations and emergency situations
If you experience an emergency or receive a citation, take the appropriate steps to protect yourself and get to a safe place as needed.
HUMAN app platform should not be used as a substitute for emergency transportation. If you experience an emergency situation, dial 911 or your local non-emergency assistance line if appropriate. If you encounter a rider with an emergency situation, they should contact 911.
Two-way favorite system
After every trip, drivers and riders can fave, unfave, or can block each other. If you block a rider, they will never see you as available driver ever again, even if they faved you previously.
Insurance
You must carry your own insurance whether it is TNC endorsed policy or commercial or non-commercial.
HUMAN app platform is not responsible for the conduct, whether online or offline, of any User of the HUMAN app platform or Rideshare Services.
You are solely responsible for your interactions with other Users.
We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders.
By using the HUMAN app platform and participating in the Rideshare Services, you agree to accept such risks and agree that HUMAN app platform is not responsible for the acts or omissions of Users on the HUMAN app platform or participating in the Rideshare Services.
Vehicle Recalls
Make sure your car is safe to drive. Check your Vehicle Identification Number (VIN) in the National Highway Traffic Safety Administration (NHTSA) database to see if your make and model has been recalled recently.
Cash tips OK (100% of tips go to drivers)
HUMAN is no longer a strictly cashless platform. Riders can use cash or use the app to give tips or pay for the damage they caused to your vehicle. 100% of tips go to drivers.
Only drive using your driver profile
Your profile photo should match what you currently look like so riders can identify you. Recently shave your head, or dye your hair? Then update your photo in-app.
Drive only your approved vehicle(s)
You are only approved to give rides in the vehicle(s) on your profile.
If you're switching your vehicle, make sure the photo on your app matches the new vehicle before giving rides.
Don't bring your friends or family along when you drive
Riders expect to get an awesome, background-checked and vetted driver. Please refrain from having your friends join you while driving on the HUMAN app platform.
Try using a phone mount to help you navigate around the city
We recommend using a phone mount while in driver mode. You can purchase one from a store such as Best Buy, or online from websites like amazon.com or monoprice.com
Display your HUMAN emblem
The HUMAN emblem is sent in your Welcome Kit and should be displayed in your windshield. Don't have one? Then download* a temporary one here.
Obey all traffic laws
Focus on your driving, keep your eyes on the road and always be fully aware of your surroundings.
Signal when changing lanes, yield to oncoming traffic, follow speed limits, and don't make illegal turns. Always come to a complete stop at stop signs, follow traffic signals, be courteous to other drivers on the road, and watch out for and yield to pedestrians and cyclists. Basically, drive like you're driving your own child!
*NOTE: after clicking on the link, please open downloads folder on your device to find a copy of the emblem, so you can print it out.
Citations and emergency situations
If you experience an emergency or receive a citation, take the appropriate steps to protect yourself and get to a safe place as needed.
HUMAN app platform should not be used as a substitute for emergency transportation. If you experience an emergency situation, dial 911 or your local non-emergency assistance line if appropriate. If you encounter a rider with an emergency situation, they should contact 911.
Two-way favorite system
After every trip, drivers and riders can fave, unfave, or can block each other. If you block a rider, they will never see you as available driver ever again, even if they faved you previously.
Insurance
You must carry your own insurance whether it is TNC endorsed policy or commercial or non-commercial.
HUMAN app platform is not responsible for the conduct, whether online or offline, of any User of the HUMAN app platform or Rideshare Services.
You are solely responsible for your interactions with other Users.
We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders.
By using the HUMAN app platform and participating in the Rideshare Services, you agree to accept such risks and agree that HUMAN app platform is not responsible for the acts or omissions of Users on the HUMAN app platform or participating in the Rideshare Services.
Vehicle Recalls
Make sure your car is safe to drive. Check your Vehicle Identification Number (VIN) in the National Highway Traffic Safety Administration (NHTSA) database to see if your make and model has been recalled recently.
Cash tips OK (100% of tips go to drivers)
HUMAN is no longer a strictly cashless platform. Riders can use cash or use the app to give tips or pay for the damage they caused to your vehicle. 100% of tips go to drivers.
Only drive using your driver profile
Your profile photo should match what you currently look like so riders can identify you. Recently shave your head, or dye your hair? Then update your photo in-app.
Drive only your approved vehicle(s)
You are only approved to give rides in the vehicle(s) on your profile.
If you're switching your vehicle, make sure the photo on your app matches the new vehicle before giving rides.
Don't bring your friends or family along when you drive
Riders expect to get an awesome, background-checked and vetted driver. Please refrain from having your friends join you while driving on the HUMAN app platform.
Try using a phone mount to help you navigate around the city
We recommend using a phone mount while in driver mode. You can purchase one from a store such as Best Buy, or online from websites like amazon.com or monoprice.com
Display your HUMAN emblem
The HUMAN emblem is sent in your Welcome Kit and should be displayed in your windshield. Don't have one? Then download* a temporary one here.
Obey all traffic laws
Focus on your driving, keep your eyes on the road and always be fully aware of your surroundings.
Signal when changing lanes, yield to oncoming traffic, follow speed limits, and don't make illegal turns. Always come to a complete stop at stop signs, follow traffic signals, be courteous to other drivers on the road, and watch out for and yield to pedestrians and cyclists. Basically, drive like you're driving your own child!
*NOTE: after clicking on the link, please open downloads folder on your device to find a copy of the emblem, so you can print it out.
State/City Driver
California Driver
California Driver Information
We operate in California and will expand as soon as possible.
This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with HUMAN in the state of California.
To apply to drive in California, submit an application in the HUMAN Driver app - download it from the Google Play store. To be approved to drive, applicants must meet these requirements.
What you need to drive with HUMAN in California
Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.
Use your HUMAN Driver app to upload your documents.
Vehicle requirements
All vehicles must meet the following criteria:
1. Min 2 doors.
2. 2-8 seats each with own seatbelt, including the driver.
3. Not titled as salvage, non-repairable, rebuilt or any other equivalent classification.
4. No rental cars.
Driver requirements
1. Valid California driver license.
2. You must be 18 years or older to drive.
3. Pass a driver screening, which reviews your driving history and criminal background check.
4. Any smartphone that can download and run the HUMAN Driver app.
Document requirements
1. Driver profile photo.
2. California license plate.
3. Personal vehicle insurance issued in California with your name listed on the policy.
4. California vehicle inspection.
5. Free vehicle re-inspection.
6. Business license (optional).
California license plate
Drivers may upload a temporary license plate while waiting for a permanent plate number. In California, the temporary plates follow this format: LLNNLNN (L= letter, N=number). Drivers have up to 60 days to upload a non-temporary plate number.
California vehicle inspection
Drivers are required to have a vehicle inspection completed by a licensed mechanic before becoming approved to drive.
To receive an inspection, bring a copy of this form* to any licensed inspection facility. Inspections may cost around $20/$30 but vary depending on the facility. HUMAN does not cover the cost of inspections done by third party sites.
Inspection renewals
HUMAN requires that California drivers self-report their total miles driven. In California, all TNC vehicles must complete an inspection every 12 months or 50,000 miles, whichever occurs first. The 50,000-mile requirement includes miles driven when not logged onto HUMAN app platform.
If you log over 50,000 miles before your annual renewal date, you must get a new inspection and upload the document.
Here is an example of a completed inspection form:
*NOTE: after clicking on the link, please open downloads folder on your device to find a copy of the form.
We operate in California and will expand as soon as possible.
This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with HUMAN in the state of California.
To apply to drive in California, submit an application in the HUMAN Driver app - download it from the Google Play store. To be approved to drive, applicants must meet these requirements.
What you need to drive with HUMAN in California
Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.
Use your HUMAN Driver app to upload your documents.
Vehicle requirements
All vehicles must meet the following criteria:
1. Min 2 doors.
2. 2-8 seats each with own seatbelt, including the driver.
3. Not titled as salvage, non-repairable, rebuilt or any other equivalent classification.
4. No rental cars.
Driver requirements
1. Valid California driver license.
2. You must be 18 years or older to drive.
3. Pass a driver screening, which reviews your driving history and criminal background check.
4. Any smartphone that can download and run the HUMAN Driver app.
Document requirements
1. Driver profile photo.
2. California license plate.
3. Personal vehicle insurance issued in California with your name listed on the policy.
4. California vehicle inspection.
5. Free vehicle re-inspection.
6. Business license (optional).
California license plate
Drivers may upload a temporary license plate while waiting for a permanent plate number. In California, the temporary plates follow this format: LLNNLNN (L= letter, N=number). Drivers have up to 60 days to upload a non-temporary plate number.
California vehicle inspection
Drivers are required to have a vehicle inspection completed by a licensed mechanic before becoming approved to drive.
To receive an inspection, bring a copy of this form* to any licensed inspection facility. Inspections may cost around $20/$30 but vary depending on the facility. HUMAN does not cover the cost of inspections done by third party sites.
Inspection renewals
HUMAN requires that California drivers self-report their total miles driven. In California, all TNC vehicles must complete an inspection every 12 months or 50,000 miles, whichever occurs first. The 50,000-mile requirement includes miles driven when not logged onto HUMAN app platform.
If you log over 50,000 miles before your annual renewal date, you must get a new inspection and upload the document.
Here is an example of a completed inspection form:
*NOTE: after clicking on the link, please open downloads folder on your device to find a copy of the form.
Pro Tips
Lost and found
If a passenger leaves something in your vehicle, they may contact you to arrange retrieving the item.
When a passenger texts looking for a lost item, contact them using the phone number they provide.
Lost item drop-offs are no longer accepted at any hubs. If you know who the item belongs to, but are unable to meet with them in person, simply store the item in a safe place until they get in touch with you about their lost item.
Return a lost item
You can contact a passenger to arrange the return of a lost item.
Go to the trip details to tap on passenger's photo at the top of the screen to reveal the button to use to send a text to the passenger.
Lost & found fee
It is up to a passenger to how much thank you in a dollar-equivalent for returning their lost item, but generally speaking, drivers get paid on average $20 when they return a lost item to their passenger. Keep in mind, such fee is negotiable between you and passenger while texting one another.
When a passenger texts looking for a lost item, contact them using the phone number they provide.
Lost item drop-offs are no longer accepted at any hubs. If you know who the item belongs to, but are unable to meet with them in person, simply store the item in a safe place until they get in touch with you about their lost item.
Return a lost item
You can contact a passenger to arrange the return of a lost item.
Go to the trip details to tap on passenger's photo at the top of the screen to reveal the button to use to send a text to the passenger.
Lost & found fee
It is up to a passenger to how much thank you in a dollar-equivalent for returning their lost item, but generally speaking, drivers get paid on average $20 when they return a lost item to their passenger. Keep in mind, such fee is negotiable between you and passenger while texting one another.
Destination Filter
Destination Filter lets you easily fit driving into your schedule by matching you with trips that get you closer to your destination.
Destination Filter, currently, has no limitations on how many times per day it can be used.
Destination Filter, currently, has no limitations on how many times per day it can be used.
Missed requests
Missing a request from time to time is normal. Because we don't expect you to drive all the time.
We do not calculate acceptance rate based on your trips, cancellations, and requests. Such rate is considered archaic in this century, now it is to fave, unfave, or block, which means when a passenger requests you and get declined or expired trip request, then he will block you as driver to never see you again in the list of drivers. The more trips you miss or decline, the less passengers can find you in their list of available drivers.
If you miss a request due to a connectivity issue, we'll automatically detect it.
Sometimes, the countdown clock may show that there's still time left to accept a trip request, but when you tap to accept, it expires. This likely is a result of a delay between your phone and our servers. This shouldn't happen often, but when it does, the trip has likely expired already. Be ready to accept the next request instead, and consider moving to a better coverage area.
If you're receiving notifications that you missed requests but were never prompted to accept them, it's likely due to poor connectivity area for your carrier. Move to a different area, or try toggling Airplane Mode to reset your phone's connection to the network.
We do not calculate acceptance rate based on your trips, cancellations, and requests. Such rate is considered archaic in this century, now it is to fave, unfave, or block, which means when a passenger requests you and get declined or expired trip request, then he will block you as driver to never see you again in the list of drivers. The more trips you miss or decline, the less passengers can find you in their list of available drivers.
If you miss a request due to a connectivity issue, we'll automatically detect it.
Sometimes, the countdown clock may show that there's still time left to accept a trip request, but when you tap to accept, it expires. This likely is a result of a delay between your phone and our servers. This shouldn't happen often, but when it does, the trip has likely expired already. Be ready to accept the next request instead, and consider moving to a better coverage area.
If you're receiving notifications that you missed requests but were never prompted to accept them, it's likely due to poor connectivity area for your carrier. Move to a different area, or try toggling Airplane Mode to reset your phone's connection to the network.
Hard-of-hearing
To empower deaf and hard-of-hearing drivers, HUMAN app offers a hearing accessibility feature.
The hard-of-hearing feature sends passengers a text message notifying them their driver is deaf or hard of hearing.
You can set this feature via interface view.
Wrong rider
Ride-jacking is the unintentional mismatching of drivers and passengers (i.e. when a passenger gets into the wrong car outside of that movie theater or concert).
Ride-jacking
It can happen to anyone — an eager rider sees your HUMAN app platform emblem and jumps into your car. They may even claim to be the requesting passenger.
To prevent this situation, we recommend the following:
- Rather than asking "Are you ____?", ask: "What's your name?" and make sure it matches the app.
- Check to see if their app has your picture on it, or ask them to check. Passengers will appreciate you taking this precaution — you can even let them know that you're just checking to make sure you've got the right passenger.
- Also to put any chance of picking up a wrong passenger aside, a correct pin is required to start a trip, ergo if a passenger cannot provide their personal pin to start a trip then they either did not request a trip with you, or they did not request any trip at all. In other words, every passenger must have a correct pin to start a trip with you.
What if it's already happened?
If you've got the wrong passenger, we recommend kindly asking them to exit the vehicle and request a trip of their own.
Ride-jacking
It can happen to anyone — an eager rider sees your HUMAN app platform emblem and jumps into your car. They may even claim to be the requesting passenger.
To prevent this situation, we recommend the following:
- Rather than asking "Are you ____?", ask: "What's your name?" and make sure it matches the app.
- Check to see if their app has your picture on it, or ask them to check. Passengers will appreciate you taking this precaution — you can even let them know that you're just checking to make sure you've got the right passenger.
- Also to put any chance of picking up a wrong passenger aside, a correct pin is required to start a trip, ergo if a passenger cannot provide their personal pin to start a trip then they either did not request a trip with you, or they did not request any trip at all. In other words, every passenger must have a correct pin to start a trip with you.
What if it's already happened?
If you've got the wrong passenger, we recommend kindly asking them to exit the vehicle and request a trip of their own.
How to Give Rides
App navigation
How to download HUMAN Driver
If you’d like, you can download HUMAN Driver directly from the Google Play store.
How to log into HUMAN Driver
The very first time right after download and install, the app will ask you to register before you can proceed.
If you already registered and have your in-app account but still see login screen, then login with the same email and password you used to register. By the way, the only time when you see login screen after registration is when you clear the app's storage via settings view on your device. If you keep app's storage as is, then you will not see the login screen.
Night mode
You can set the app to run in night mode only or day mode only or set it to run in auto-mode, which will alternate day and night modes automatically by detecting sunrise and sunset times in your preferred driving area. In other words, the app can be dark during the night and light during the day, which helps in keeping eyes less tired.
If you’d like, you can download HUMAN Driver directly from the Google Play store.
How to log into HUMAN Driver
The very first time right after download and install, the app will ask you to register before you can proceed.
If you already registered and have your in-app account but still see login screen, then login with the same email and password you used to register. By the way, the only time when you see login screen after registration is when you clear the app's storage via settings view on your device. If you keep app's storage as is, then you will not see the login screen.
Night mode
You can set the app to run in night mode only or day mode only or set it to run in auto-mode, which will alternate day and night modes automatically by detecting sunrise and sunset times in your preferred driving area. In other words, the app can be dark during the night and light during the day, which helps in keeping eyes less tired.
Driver app
How to download HUMAN Driver
If you’d like, you can download HUMAN Driver directly from the Google Play store.
How to log into HUMAN Driver
There are two ways to log into the HUMAN Driver app.
If you’re already a driver:
a. Open HUMAN Driver;
b. Enter email and password to log in.
If you’re not a driver yet:
a. Open HUMAN Driver;
b. Choose register option from the select box;
c. Enter email and password to log in.
If you log in from a shared device:
On a shared device, anyone can access your account therefore do not use a shared device to log into your account. Ever!
Night mode
You can set the app to run in night or day modes only or set it to run in auto-mode, which will alternate day and night modes automatically by detecting sunrise and sunset times. In other words, the app can be dark during the night and light during the day, which helps in keeping eyes less tired.
If you’d like, you can download HUMAN Driver directly from the Google Play store.
How to log into HUMAN Driver
There are two ways to log into the HUMAN Driver app.
If you’re already a driver:
a. Open HUMAN Driver;
b. Enter email and password to log in.
If you’re not a driver yet:
a. Open HUMAN Driver;
b. Choose register option from the select box;
c. Enter email and password to log in.
If you log in from a shared device:
On a shared device, anyone can access your account therefore do not use a shared device to log into your account. Ever!
Night mode
You can set the app to run in night or day modes only or set it to run in auto-mode, which will alternate day and night modes automatically by detecting sunrise and sunset times. In other words, the app can be dark during the night and light during the day, which helps in keeping eyes less tired.
Give a ride
After you accept a request, tap the riders avatar in the bottom of the screen to find the Trip Actions button, then tap on it to see either Google Maps or Waze button, depending on what you set in your account > interface > navigation app view. Once tapped on either of them will open your selected navigation app to guide you to the passenger.
The passenger will see your car icon approaching on their app and your ETA. When youre getting close, well send them a message and/or notification, if they closed the app for any reason.
If you get stuck in traffic or accidentally take a wrong turn, you can message the passenger in the app. Just tap the riders avatar in the bottom of the screen. If they no longer want or need the ride, ask them to cancel it, or cancel it yourself if you get no response from them. Keep in mind, that some passengers cannot cancel a trip when reached the maximum number of cancellations per 24 hours. If they maxed out such number then only you can cancel the trip for them. We do not punish drivers for canceling trips because their passengers maxed out their number of cancellations per 24 hours.
NOTA BENE: If you are close to your riders pick up location, in-app navigation will not start when you accept the ride. This means that if you are within eye-sight or 20-30 seconds from the pick up location, the app will let you know youve arrived. When you enter a pin and slide to pick up, you will follow above steps as described above, but this time to the destination.
Handling navigation issues
Navigation apps arent perfect! Sometimes youre led to a construction zone or accidentally turn too soon.
Most passengers are forgiving and will be patient while you get your bearings. Let us know if you have a trip with less-than-perfect navigation, and well make sure the passenger is taken care of.
To have us correct a trip for navigation, tap GET TRIP HELP in the trips area to send us a message. Include the following info:
- A brief description of what happened.
- Relevant screenshots of the issue (for example, bad navigation).
Navigate a ride
How to navigate a ride
As a driver, you're there to get the passenger from point A to point B efficiently while providing a delightful experience.
Getting to the passenger
After you accept a request, the app will display a route to pickup location, you will find its turn-by-turn display at the top of the screen, tap on it and scroll it to the bottom will display 'Use Google Maps or Waze' link to open Google Maps or Waze apps to navigate to pickup. (Tap 'Account > Interface > Navigation App' to choose which navigation app you want to use.)
The passenger will see your car icon approaching on their app and your ETA. When you're getting close, we'll send them a text message.
If you get stuck in traffic or accidentally take a wrong turn, you can text the passenger in-app. Just tap the bottom panel to open message details view. If they no longer want or need the ride, ask them to cancel it.
When you tap to pick up, the app will display a route to destination. This allows you to do the same as described above.
Giving the ride
For safety reasons, ask the passenger exactly where they're going before you start driving. Don't type addresses or toggle between apps while the vehicle is moving. If passengers want to change their destination, they can cancel and request you again using new destination in the app. Keep it mind, that it is up to you to go to changed destination or not.
The final price and your pay are calculated based on time and distance. Rides with added stops will likely be longer and result in higher earnings.
Before passengers get out at a stop, set expectations by agreeing on wait time. Taking a moment to do this will minimize confusion and make your ride easier and frustration-free.
If the passenger thinks they may take ten minutes or more, or if they don't return at the agreed-upon time, feel free to end the ride and suggest the passenger request a new driver when they are finished at their stop.
Navigation apps vs. passenger directions
Some passengers have a preferred route and will ask you to follow their directions instead of the app. We recommend letting them call the shots at the time, but it's up to you whether you follow a passenger's directions or not. There is no punishment for following the turns provided by Google Maps or Waze, of from your knowledge of area. However , keep in mind that they're paying for a ride from you and you can fave, unfave, or block them at the end based on experience with them. There is no fear of reputation score nor acceptance rate on HUMAN app platform for drivers and riders. Any sort of reputation score is last millennium, therefore now, it is enough to fave/unfave/block one another.
Handling navigation issues
Navigation apps aren't perfect! Sometimes you're led to a construction zone or accidentally turn too soon. Most passengers are forgiving and will be patient while you get your bearings. Let us know if you have a ride with less-than-perfect navigation from Google Maps or Waze, and we'll make sure to forward your report (screenshot must be provided by you) to them. If no screenshot provided then your report will be on-hold until you provide us with a screenshot.
As a driver, you're there to get the passenger from point A to point B efficiently while providing a delightful experience.
Getting to the passenger
After you accept a request, the app will display a route to pickup location, you will find its turn-by-turn display at the top of the screen, tap on it and scroll it to the bottom will display 'Use Google Maps or Waze' link to open Google Maps or Waze apps to navigate to pickup. (Tap 'Account > Interface > Navigation App' to choose which navigation app you want to use.)
The passenger will see your car icon approaching on their app and your ETA. When you're getting close, we'll send them a text message.
If you get stuck in traffic or accidentally take a wrong turn, you can text the passenger in-app. Just tap the bottom panel to open message details view. If they no longer want or need the ride, ask them to cancel it.
When you tap to pick up, the app will display a route to destination. This allows you to do the same as described above.
Giving the ride
For safety reasons, ask the passenger exactly where they're going before you start driving. Don't type addresses or toggle between apps while the vehicle is moving. If passengers want to change their destination, they can cancel and request you again using new destination in the app. Keep it mind, that it is up to you to go to changed destination or not.
The final price and your pay are calculated based on time and distance. Rides with added stops will likely be longer and result in higher earnings.
Before passengers get out at a stop, set expectations by agreeing on wait time. Taking a moment to do this will minimize confusion and make your ride easier and frustration-free.
If the passenger thinks they may take ten minutes or more, or if they don't return at the agreed-upon time, feel free to end the ride and suggest the passenger request a new driver when they are finished at their stop.
Navigation apps vs. passenger directions
Some passengers have a preferred route and will ask you to follow their directions instead of the app. We recommend letting them call the shots at the time, but it's up to you whether you follow a passenger's directions or not. There is no punishment for following the turns provided by Google Maps or Waze, of from your knowledge of area. However , keep in mind that they're paying for a ride from you and you can fave, unfave, or block them at the end based on experience with them. There is no fear of reputation score nor acceptance rate on HUMAN app platform for drivers and riders. Any sort of reputation score is last millennium, therefore now, it is enough to fave/unfave/block one another.
Handling navigation issues
Navigation apps aren't perfect! Sometimes you're led to a construction zone or accidentally turn too soon. Most passengers are forgiving and will be patient while you get your bearings. Let us know if you have a ride with less-than-perfect navigation from Google Maps or Waze, and we'll make sure to forward your report (screenshot must be provided by you) to them. If no screenshot provided then your report will be on-hold until you provide us with a screenshot.
Navigation settings
How to change navigation settings
Navigation in the HUMAN app (built with Google Maps) determines the best routes for rides. Drivers can easily navigate their routes without closing the HUMAN app. HUMAN navigation also provides access to real-time traffic reports!
Change your settings
To update your navigation preferences in the HUMAN app:
1. Tap 'Account'
2. Tap 'Interface'
3. Tap 'Navigation App'
When you tap to pick up, the app will display a route to destination. This allows you to do the same as described above.
Giving the ride
For safety reasons, ask the passenger exactly where they're going before you start driving. Don't type addresses or toggle between apps while the vehicle is moving. If passengers want to change their destination, they can cancel and request you again using new destination in the app. Keep it mind, that it is up to you to go to changed destination or not.
The final price and your pay are calculated based on time and distance. Rides with added stops will likely be longer and result in higher earnings.
Before passengers get out at a stop, set expectations by agreeing on wait time. Taking a moment to do this will minimize confusion and make your ride easier and frustration-free.
If the passenger thinks they may take ten minutes or more, or if they don't return at the agreed-upon time, feel free to end the ride and suggest the passenger request a new driver when they are finished at their stop.
Navigation apps vs. passenger directions
Some passengers have a preferred route and will ask you to follow their directions instead of the app. We recommend letting them call the shots at the time, but it's up to you whether you follow a passenger's directions or not. There is no punishment for following the turnes provided by Google Maps or Waze, of from your knowledge of area. However , keep in mind that they're paying for a ride from you and you can fave, unfave, or block them at the end based on experience with them.
Handling navigation issues
Navigation apps aren't perfect! Sometimes you're led to a construction zone or accidentally turn too soon. Most passengers are forgiving and will be patient while you get your bearings. Let us know if you have a ride with less-than-perfect navigation from Google Maps or Waze, and we'll make sure to forward your report (screenshot must be provided by you) to them. If no screenshot provided then your report will be on-hold until you provide us with a screenshot.
Navigation in the HUMAN app (built with Google Maps) determines the best routes for rides. Drivers can easily navigate their routes without closing the HUMAN app. HUMAN navigation also provides access to real-time traffic reports!
Change your settings
To update your navigation preferences in the HUMAN app:
1. Tap 'Account'
2. Tap 'Interface'
3. Tap 'Navigation App'
When you tap to pick up, the app will display a route to destination. This allows you to do the same as described above.
Giving the ride
For safety reasons, ask the passenger exactly where they're going before you start driving. Don't type addresses or toggle between apps while the vehicle is moving. If passengers want to change their destination, they can cancel and request you again using new destination in the app. Keep it mind, that it is up to you to go to changed destination or not.
The final price and your pay are calculated based on time and distance. Rides with added stops will likely be longer and result in higher earnings.
Before passengers get out at a stop, set expectations by agreeing on wait time. Taking a moment to do this will minimize confusion and make your ride easier and frustration-free.
If the passenger thinks they may take ten minutes or more, or if they don't return at the agreed-upon time, feel free to end the ride and suggest the passenger request a new driver when they are finished at their stop.
Navigation apps vs. passenger directions
Some passengers have a preferred route and will ask you to follow their directions instead of the app. We recommend letting them call the shots at the time, but it's up to you whether you follow a passenger's directions or not. There is no punishment for following the turnes provided by Google Maps or Waze, of from your knowledge of area. However , keep in mind that they're paying for a ride from you and you can fave, unfave, or block them at the end based on experience with them.
Handling navigation issues
Navigation apps aren't perfect! Sometimes you're led to a construction zone or accidentally turn too soon. Most passengers are forgiving and will be patient while you get your bearings. Let us know if you have a ride with less-than-perfect navigation from Google Maps or Waze, and we'll make sure to forward your report (screenshot must be provided by you) to them. If no screenshot provided then your report will be on-hold until you provide us with a screenshot.
Message your riders
Sometimes you need to message passengers to let them know you've arrived. The app is set up for you to do so. Simply tap the message icon to send your message. Passengers won't see your actual phone number. We use a third-party service to hide phone numbers in the app, so passengers won't see your personal info (and you won't see theirs). To type your own message, the vehicle must be stopped.
Coverage
Coverage Areas
The HUMAN coverage area is the zone in which passengers can request rides.
Can I get ride requests if I'm outside the coverage area?
No. All drivers need to be inside a coverage area to receive requests.
Can I drive in more than one coverage area?
You are only approved to drive in one coverage area. It's typically fine to drive in more than one city if it's within the same state (like California). You are not permitted to drive in a different state, or a city with specific requirements.
Can passengers request rides outside the coverage area?
No. Passengers must be inside the zone in order to request a ride.
Can passengers be dropped off outside the coverage area?
That's totally fine! They can be dropped off up to 100 miles outside. Once you've dropped them off, just head back to the coverage area to get your next request.
The HUMAN coverage area is the zone in which passengers can request rides.
Can I get ride requests if I'm outside the coverage area?
No. All drivers need to be inside a coverage area to receive requests.
Can I drive in more than one coverage area?
You are only approved to drive in one coverage area. It's typically fine to drive in more than one city if it's within the same state (like California). You are not permitted to drive in a different state, or a city with specific requirements.
Can passengers request rides outside the coverage area?
No. Passengers must be inside the zone in order to request a ride.
Can passengers be dropped off outside the coverage area?
That's totally fine! They can be dropped off up to 100 miles outside. Once you've dropped them off, just head back to the coverage area to get your next request.
Cancellations & Tolls
Cancellation
HUMAN app platform uses cancellation and no-show fees to make sure drivers are paid for their time and effort. Drivers are paid a minimum cancellation fee or earn based on the time and distance they drive – whichever is greater. The minimum cancellation fee amount varies based on the area.
Passenger cancellations
Drivers get a cancellation fee when the passenger cancels the ride, and all these requirements are met:
• The passenger's cancellation window has passed.
• The driver’s making progress to the passenger's pickup location.
• The driver’s on track to arrive by the estimated arrival time.
Passenger no-shows
Drivers get a no-show fee when a passenger isn’t at their pickup location. If this happens, drivers should follow these steps:
1. Tap to arrive at the pickup location.
2. Wait for at least 5 minutes without moving from the pickup location.
3. Contact the passenger or respond to the passenger contacting you.
4. Cancel the trip.
Drivers won't get a no-show fee if they have not arrived on the estimated arrival time, under any circumstances and without exceptions. In other words, if you presume or assume that you will not arrive on time to pickup location then you should decline the request or cancel the trip.
Health safety cancellations
To keep our community safe, HUMAN app platform now requires all drivers and passengers to agree to the Health Safety Commitment. This says that everyone in the ride must wear a face covering, and no one can sit in the front passenger seat. Health Safety Commitment follows the Centers for Disease Control and Prevention (CDC) rideshare guidelines and local regulations. If your passenger isn’t following the commitment, you can cancel the ride. Passengers can also cancel the ride if you aren’t following the same commitment.
When to cancel a trip
• You or a loved one has an emergency.
• A passenger verbally or physically threatens your safety. If this happens, open Safety screen and follow instructions provided there.
• You've looked for your passenger and tried contacting them, but still don't see them.
To cancel a trip:
• Tap bottom portion of HUMAN app.
• Cancel the trip.
Acceptance rate
Canceling a trip will not affect your acceptance rate, due to the fact that HUMAN app platform does not utilize any sort of ratings or scores for drivers or riders, instead it uses fave/unfave/block routines that drivers and riders can perform on their own without the help from HUMAN app platform. If a passenger contacts you and says they don't need the trip you already accepted, ask them to cancel the trip in their app.
Passenger cancellations
Drivers get a cancellation fee when the passenger cancels the ride, and all these requirements are met:
• The passenger's cancellation window has passed.
• The driver’s making progress to the passenger's pickup location.
• The driver’s on track to arrive by the estimated arrival time.
Passenger no-shows
Drivers get a no-show fee when a passenger isn’t at their pickup location. If this happens, drivers should follow these steps:
1. Tap to arrive at the pickup location.
2. Wait for at least 5 minutes without moving from the pickup location.
3. Contact the passenger or respond to the passenger contacting you.
4. Cancel the trip.
Drivers won't get a no-show fee if they have not arrived on the estimated arrival time, under any circumstances and without exceptions. In other words, if you presume or assume that you will not arrive on time to pickup location then you should decline the request or cancel the trip.
Health safety cancellations
To keep our community safe, HUMAN app platform now requires all drivers and passengers to agree to the Health Safety Commitment. This says that everyone in the ride must wear a face covering, and no one can sit in the front passenger seat. Health Safety Commitment follows the Centers for Disease Control and Prevention (CDC) rideshare guidelines and local regulations. If your passenger isn’t following the commitment, you can cancel the ride. Passengers can also cancel the ride if you aren’t following the same commitment.
When to cancel a trip
• You or a loved one has an emergency.
• A passenger verbally or physically threatens your safety. If this happens, open Safety screen and follow instructions provided there.
• You've looked for your passenger and tried contacting them, but still don't see them.
To cancel a trip:
• Tap bottom portion of HUMAN app.
• Cancel the trip.
Acceptance rate
Canceling a trip will not affect your acceptance rate, due to the fact that HUMAN app platform does not utilize any sort of ratings or scores for drivers or riders, instead it uses fave/unfave/block routines that drivers and riders can perform on their own without the help from HUMAN app platform. If a passenger contacts you and says they don't need the trip you already accepted, ask them to cancel the trip in their app.
Tolls
While in an active trip, toll costs are automatically added to the rider's fare. This means drivers pay tolls upfront and then get reimbursed for tolls after the rider pays for the ride. This does not apply to optional tolls such as those in HOV or express lanes. HUMAN app platform does not pay toll collectors. Drivers are responsible for paying toll collection agencies directly for appropriate toll fees. HUMAN app platform is unable to cover charges from late toll payments, administrative fees, or new tags.
Trip Types
Requirements
Since HUMAN app platform do not segregate trip types, therefore passengers can request a specific driver or car, when they need a larger vehicle. Vehicles range from 1992 to current year, all makes and models are qualified. If you do not see your vehicle in the list of vehicles, then let us know by tapping on 'GET MORE HELP' button below. It is purely up to riders to request any vehicle, price, driver. Keep in mind that you are only approved to drive one vehicle at a time on HUMAN app platform, however you can always switch vehicles (when you have more than one vehicle added on here) at any time.
Get Paid
Driver pay
Weekly deposits
HUMAN starts the weekly payment process on Tuesdays around 5 AM. It may take 1 - 3 business days before your deposit shows in your account, depending on your bank's processing time.
Failed transfers
Your deposit may fail if your bank info is outdated or incorrect. We’ll send you a text to let you know if this happens. If we’re unable to deposit your earnings, we’ll try again after you update your bank information (or on the following Tuesday if you don't update your information). You can update your bank info in the 'Payouts' tab.
HUMAN App Platform Fee
Currently HUMAN charges 20% commission, HUMAN's portion of payments is shown in the app as 'Service Fee'. Such fee is variable, meaning it can change. The amount includes the difference between what the passenger paid and your driver earnings, tips, tolls, and other charges (like airport fees and taxes). Unless we break it out separately, fees include Service Fee, which we use to offset overall app platform costs like servers, tech-support, insurance, etc. HUMAN takes no commission or fees from tips.
HUMAN starts the weekly payment process on Tuesdays around 5 AM. It may take 1 - 3 business days before your deposit shows in your account, depending on your bank's processing time.
Failed transfers
Your deposit may fail if your bank info is outdated or incorrect. We’ll send you a text to let you know if this happens. If we’re unable to deposit your earnings, we’ll try again after you update your bank information (or on the following Tuesday if you don't update your information). You can update your bank info in the 'Payouts' tab.
HUMAN App Platform Fee
Currently HUMAN charges 20% commission, HUMAN's portion of payments is shown in the app as 'Service Fee'. Such fee is variable, meaning it can change. The amount includes the difference between what the passenger paid and your driver earnings, tips, tolls, and other charges (like airport fees and taxes). Unless we break it out separately, fees include Service Fee, which we use to offset overall app platform costs like servers, tech-support, insurance, etc. HUMAN takes no commission or fees from tips.
Set up bank and tax info
For HUMAN app platform to transfer your driver earnings, you must enter your bank and tax info in the 'Payouts' tab. Always keep this info updated so your deposits transfer without delay. For your security, HUMAN team cannot see or change this info for you.
We can only transfer earnings to checking accounts. We cannot deposit to savings or business accounts.
Failed transfers
If you get a failed transfer notice, you'll receive an email with instructions on how to update your bank info. If you don't update your bank account information, we'll try to deposit your earnings the following Tuesday to whatever bank account information is still on file. Transfers begin Tuesdays and usually show up in your account within 1-3 business days.
Common reasons for failed transfers:
• You have not entered both your banking or tax info yet.
• Incorrect banking info (such as mis-typed routing or account number).
• Business or savings account (we only transfer to personal checking accounts).
• Your bank doesn't accept Automated Clearing House (or ACH, a kind of electronic transfer). Most banks accept ACH transfers, but you may need to confirm with your bank if you’re having issues receiving your deposit.
If you're still not sure why you're receiving failed transfer notices, contact your bank. Confirm your account status, your account number, and the bank's routing number.
We can only transfer earnings to checking accounts. We cannot deposit to savings or business accounts.
Failed transfers
If you get a failed transfer notice, you'll receive an email with instructions on how to update your bank info. If you don't update your bank account information, we'll try to deposit your earnings the following Tuesday to whatever bank account information is still on file. Transfers begin Tuesdays and usually show up in your account within 1-3 business days.
Common reasons for failed transfers:
• You have not entered both your banking or tax info yet.
• Incorrect banking info (such as mis-typed routing or account number).
• Business or savings account (we only transfer to personal checking accounts).
• Your bank doesn't accept Automated Clearing House (or ACH, a kind of electronic transfer). Most banks accept ACH transfers, but you may need to confirm with your bank if you’re having issues receiving your deposit.
If you're still not sure why you're receiving failed transfer notices, contact your bank. Confirm your account status, your account number, and the bank's routing number.
App fees
HUMAN app platform issues two fees on any payment: the Service Fee and the Booking Fee.
The Service Fee (received from drivers) is a variable amount that helps us maintain the platform, make new app improvements, and keep our community growing.
The Booking Fee (received from riders) is a fixed amount that helps support regulatory, safety and operational costs.
HUMAN app platform doesn't receive anything when a rider provides a tip.
The Service Fee (received from drivers) is a variable amount that helps us maintain the platform, make new app improvements, and keep our community growing.
The Booking Fee (received from riders) is a fixed amount that helps support regulatory, safety and operational costs.
HUMAN app platform doesn't receive anything when a rider provides a tip.
Invitation Bonuses
New driver promos
We're looking for awesome people like you to join the HUMAN driver community.
New driver promos change based on the region and code you use. You can see your bonus amount and ride requirements in the HUMAN Driver app.
Only two rides given to the same passenger count toward your ride requirements. Bonuses for qualifying applicants are paid 1-2 weeks after the promo ends.
New drivers will receive a confirmation email with:
• Bonus amount.
• Ride requirements.
• Deadline info.
To qualify for the bonus, you must meet the ride requirement deadline.
Using new driver promos
When you start your application, you'll have to enter a valid promo code.
If you don't enter a code when you start your application, you won't be eligible for the new driver promotion.
You have 30 days to complete the specified number of rides to receive your bonus.
Additional terms
• Driver eligibility and approval aren't guaranteed, and are determined at our sole discretion.
• The duration of application review may vary.
• Returning drivers are not eligible for new driver promotions.
• Participation in this promotion is subject to Terms of Service.
• Promos are for a limited time only and Terms are subject to change.
• Bonus amounts (if any) are determined by the time and market of your application.
• Bonus amounts reflect current bonus availability. They may be different at the time of your application.
• If there is an existing application for an applicant, they'll be eligible for the referral amount (if any) associated with the original application. They aren't eligible for other referral amounts.
Invitation rewards
To be eligible for a invitation reward, inviting drivers must:
• Be an approved HUMAN app platform driver with an approved vehicle when the referred applicant qualifies.
• Share their driver invite code with the invited applicant.
Bonus amounts and ride requirements may change based on the inviting driver, the invited applicant, and the region of the invited applicant. Requirements in a city or region may be different for drivers or applicants in the same area.
Inviting drivers can view the bonus requirements for applicants they refer in their market through the HUMAN Driver app.
Invited applicants may receive a communication from an inviting driver regarding bonus requirements. Please note that HUMAN app platform cannot control the final content of these communications and cannot be held liable for any inaccuracies that they may contain.
Once an invited applicant has started their application, we will email a confirmation to both the inviting driver and invited applicant. The confirmation email will contain relevant bonus amounts, ride requirements, and time limits. Please contact us for details about your application.
Invited applicant requirements
To be eligible for an available invitation promo, invited applicants must:
• Register a driver account in the app.
• Enter a valid invitation code.
• Be approved to drive within 30 days of registering an account.
• Complete the specified number of rides in the required timeframe from being approved to drive. No more than two rides with the same passenger count toward ride requirements.
In some areas, current drivers can refer previously approved drivers. To return to the HUMAN app platform, these drivers must not have completed a ride in a while. Returning drivers do not need to submit a new application to begin driving. They must complete the required amount of rides within the given timeframe. If these requirements aren't met, the inviting driver won't receive their invitation rewards.
Additional terms
• Participation in this promotion is subject to Terms of Service.
• Driver eligibility and approval is determined at the sole discretion of HUMAN app platform and isn't guaranteed.
• The duration of the application review process may vary.
• This promotion runs for a limited time only. Terms and bonus amounts (if any) are subject to change.
• Invitation bonus promos cannot be combined with other previous, current, or future promos.
• The bonus amount (if any) may vary based on the inviting driver and the region of the invited applicant. There's no guarantee that all inviting drivers or invited applicants in the same region will receive the same bonus amounts or ride requirements.
• If an invited applicant has an existing application, they're only eligible for the invitation amount, if any, associated with that original application. They aren't eligible for any other invitation amount. This prior invitation promo may have expired, in which case the applicant won't be eligible for an invitation bonus.
• We may share information concerning an invited applicant's eligibility, progress, or qualification for an invitation bonus with the inviting driver.
• Eligible drivers cannot also receive a new driver bonus. Only one code can be applied upon applying to drive on HUMAN app platform.
• This promo runs for a limited time only and may be suspended or ended at any time at our discretion. The amount of the guarantee varies by market and time of application and may be changed at our discretion.
• No more than two rides given to the same passenger count toward your ride requirements.
• Drivers cannot earn invitation bonuses for inviting themselves.
• Be an approved HUMAN app platform driver with an approved vehicle when the referred applicant qualifies.
• Share their driver invite code with the invited applicant.
Bonus amounts and ride requirements may change based on the inviting driver, the invited applicant, and the region of the invited applicant. Requirements in a city or region may be different for drivers or applicants in the same area.
Inviting drivers can view the bonus requirements for applicants they refer in their market through the HUMAN Driver app.
Invited applicants may receive a communication from an inviting driver regarding bonus requirements. Please note that HUMAN app platform cannot control the final content of these communications and cannot be held liable for any inaccuracies that they may contain.
Once an invited applicant has started their application, we will email a confirmation to both the inviting driver and invited applicant. The confirmation email will contain relevant bonus amounts, ride requirements, and time limits. Please contact us for details about your application.
Invited applicant requirements
To be eligible for an available invitation promo, invited applicants must:
• Register a driver account in the app.
• Enter a valid invitation code.
• Be approved to drive within 30 days of registering an account.
• Complete the specified number of rides in the required timeframe from being approved to drive. No more than two rides with the same passenger count toward ride requirements.
In some areas, current drivers can refer previously approved drivers. To return to the HUMAN app platform, these drivers must not have completed a ride in a while. Returning drivers do not need to submit a new application to begin driving. They must complete the required amount of rides within the given timeframe. If these requirements aren't met, the inviting driver won't receive their invitation rewards.
Additional terms
• Participation in this promotion is subject to Terms of Service.
• Driver eligibility and approval is determined at the sole discretion of HUMAN app platform and isn't guaranteed.
• The duration of the application review process may vary.
• This promotion runs for a limited time only. Terms and bonus amounts (if any) are subject to change.
• Invitation bonus promos cannot be combined with other previous, current, or future promos.
• The bonus amount (if any) may vary based on the inviting driver and the region of the invited applicant. There's no guarantee that all inviting drivers or invited applicants in the same region will receive the same bonus amounts or ride requirements.
• If an invited applicant has an existing application, they're only eligible for the invitation amount, if any, associated with that original application. They aren't eligible for any other invitation amount. This prior invitation promo may have expired, in which case the applicant won't be eligible for an invitation bonus.
• We may share information concerning an invited applicant's eligibility, progress, or qualification for an invitation bonus with the inviting driver.
• Eligible drivers cannot also receive a new driver bonus. Only one code can be applied upon applying to drive on HUMAN app platform.
• This promo runs for a limited time only and may be suspended or ended at any time at our discretion. The amount of the guarantee varies by market and time of application and may be changed at our discretion.
• No more than two rides given to the same passenger count toward your ride requirements.
• Drivers cannot earn invitation bonuses for inviting themselves.
How to invite drivers
Each new driver can only be invited by one other person and each driver has their own unique invitation code. Your friends can enter your invitation code directly into their app when they register their account, and you'll both be eligible for any promos being offered.
See Earnings & Tax
Tax info for drivers
Drivers are classified as independent contractors, and aren't employees of HUMAN app platform. We cannot verify employment, because drivers aren't employees of the company. We also can't provide pay stubs or income verification. If you need proof of your earnings, you can download your Annual Summary or weekly summaries via 'Trips' tab.
Annual Summary
If you need earnings info from last year, you can use your last year summary as well as download PDF file.
Weekly Summary
If you need earnings info from previous weeks, you can use your weekly summaries as well as download PDF file.
Filing your taxes as a driver
We cannot give tax advice, but we want to make it clear to understand that since drivers are classified as independent contractors, you won't get a W-2 from HUMAN app platform. All drivers get an Annual Summary, as long as they have earnings in last year. This has everything you should need from us to file your taxes. Some drivers also qualify to get a 1099 form from us, depending on how much they earned last year. If you don't have a 1099 form in your 'Trips' tab, you can still use your Annual Summary to file your taxes.
Annual Summary
If you need earnings info from last year, you can use your last year summary as well as download PDF file.
Weekly Summary
If you need earnings info from previous weeks, you can use your weekly summaries as well as download PDF file.
Filing your taxes as a driver
We cannot give tax advice, but we want to make it clear to understand that since drivers are classified as independent contractors, you won't get a W-2 from HUMAN app platform. All drivers get an Annual Summary, as long as they have earnings in last year. This has everything you should need from us to file your taxes. Some drivers also qualify to get a 1099 form from us, depending on how much they earned last year. If you don't have a 1099 form in your 'Trips' tab, you can still use your Annual Summary to file your taxes.
Other Programs
Beta app
The Beta app is where we test our newest features and app updates. The Beta app functions just like the normal app, only you get to help us hunt bugs, improve usability, and try features before public release. You must request access to join Beta to take part. If you're accepted to be a Beta tester, you'll receive an email with instructions on how to download the Beta app.
Update Account
Edit phone
If you change your phone number, do not create a new account. Instead, update your old account with the instructions below. If you create a new account, you could lose account info (including your faves, unfaves, blocks and total trip count). Voice over Internet Protocol (VoIP) phone numbers are not compatible with the Human App Platform. Contact your phone service provider if you are unsure what type of phone number you have.
Already logged in?
• Tap Account.
• Tap Phone.
• Tap on your existing phone number.
• Type in your new phone number.
• Once saved, you will be redirected to verify your phone.
• Follow phone verification instructions.
Already logged in?
• Tap Account.
• Tap Phone.
• Tap on your existing phone number.
• Type in your new phone number.
• Once saved, you will be redirected to verify your phone.
• Follow phone verification instructions.
Edit email
If you change your email, do not create a new account. Instead, update your old account with the instructions below. If you create a new account, you could lose account info (including your faves, unfaves, blocks and total trip count). Temporary emails are not compatible with the Human App Platform. Contact your email service provider if you are unsure what type of email you have.
Already logged in?
• Tap Account.
• Tap Email.
• Tap on your existing email.
• Type in your new email.
• Once saved, you will be redirected to verify your email.
• Follow email verification instructions.
Already logged in?
• Tap Account.
• Tap Email.
• Tap on your existing email.
• Type in your new email.
• Once saved, you will be redirected to verify your email.
• Follow email verification instructions.
Payments
You can pay for your trips in the app, by adding your payment. Human App Platform stores your payment info, and you can view it any time in the Payments tab. You can add as many payments as you wish, and choose which one to use prior to requesting your driver.
Add or edit a payment:
• Tap Payments.
• Tap Add Payment or alternatively tap on previously added payment.
• Select a card type.
• Type in card number.
• Type in card month.
• Type in card year.
• Type in card CVC.
• Type in full name as shown on the card.
• Type in address as assigned to your card.
Add or edit a payment:
• Tap Payments.
• Tap Add Payment or alternatively tap on previously added payment.
• Select a card type.
• Type in card number.
• Type in card month.
• Type in card year.
• Type in card CVC.
• Type in full name as shown on the card.
• Type in address as assigned to your card.
Edit account
All parts of your account can be changed in the app and what can be changed depends on whether you created your account as a rider or a driver.
Rider account:
• Birthday
• Photo
• Name
• Phone
• Email
• Password
• Address
• Identification
• Tip
• Interface
Driver account:
• Birthday (must be at least 18 years of age)
• Photo
• Name
• Phone
• Email
• Password
• Address
• Driver License
• Interface
Rider account:
• Birthday
• Photo
• Name
• Phone
• Password
• Address
• Identification
• Tip
• Interface
Driver account:
• Birthday (must be at least 18 years of age)
• Photo
• Name
• Phone
• Password
• Address
• Driver License
• Interface
Create an account
When registering, you are required to provide email and password, to create an account. This is done during very first time you open the app. Later you will proceed to creating other parts of your account and what can be created depends on whether you create your account as a rider or a driver.
Rider account:
• Birthday
• Photo
• Name
• Phone
• Email
• Password
• Address
• Identification
• Tip
• Interface
Driver account:
• Birthday
• Photo
• Name
• Phone
• Email
• Password
• Address
• Driver License
• Interface
Ratings
Driver and rider ratings
Drivers and riders are dealing with one another and decide on their own to have their next trip together or not by faving or blocking each other at any time after their trips ended. Therefore ratings can lead to irreparable events, even if such actions were triggered by a momentarily impulse of dislike or to personally and/or financially hurt another human being. Also five-star ratings is so last year, now is to fave, unfave, or block.
Keeping your car clean
Having a clean car is a key part of the Human experience. It is relaxing for riders to ride in a spotless and nice-smelling car. You will e faved or blocked accordingly. Wash and vacuum your car at least once a week to keep it in tip-top condition.
The inside of your car should be 100% clear at all times. Make sure you do not leave papers, car seats or other items on your seats, so that all riders have a place to sit. Your trunk should also be cleared out so that riders with large bags do not have to hold them on their laps.
As a driver, you will see the best results when you provide a welcoming in-car experience for riders. Third-party advertisements are often unexpected in vehicles, making some riders feel uncomfortable or pressured. While the choice is up to you, keep in mind that this may cause a rider to unfave or even worse block you for good.
The inside of your car should be 100% clear at all times. Make sure you do not leave papers, car seats or other items on your seats, so that all riders have a place to sit. Your trunk should also be cleared out so that riders with large bags do not have to hold them on their laps.
As a driver, you will see the best results when you provide a welcoming in-car experience for riders. Third-party advertisements are often unexpected in vehicles, making some riders feel uncomfortable or pressured. While the choice is up to you, keep in mind that this may cause a rider to unfave or even worse block you for good.
Update Driver Info
Add a vehicle or switch cars
You can add new vehicles and change your current vehicles in the Vehicles tab in the driver app. Change between vehicles in the Vehicles tab by pausing or unpausing any vehicle. Keep in mind, if you unpause more than one vehicle then the top most vehicle in your list of vehicles will be the current vehicle to go online. Also, you cannot go online if every vehicle you have is paused.
Add a new vehicle:
• Open the driver app
• Tap Vehicles tab
• Tap Add Vehicle tab
• Fill the form out
• Upload required documents
Wait for our approval (within 24 hours), and that is it! We will let you know once we have approved the new car.
Required documents:
• Vehicle insurance photo
• Vehicle inspection photo
• Vehicle photo
The Add Vehicle form also includes rates that you wish to set your price per mile, your price per minute, and your price per base rate. These fields are unique to each vehicle you add to your account. In other words, different vehicles can have different rates. You can also edit your vehicle rates at any time before going online.
To edit a vehicle, tap on the vehicle of your choice in the list vehicles, to open Edit Vehicle form, this form has same fields as in Add Vehicle form except you can pause or unpause the vehicle. This is the best place where you can pick and choose a vehicle before going online.
Add a new vehicle:
• Open the driver app
• Tap Vehicles tab
• Tap Add Vehicle tab
• Fill the form out
• Upload required documents
Wait for our approval (within 24 hours), and that is it! We will let you know once we have approved the new car.
Required documents:
• Vehicle insurance photo
• Vehicle inspection photo
• Vehicle photo
The Add Vehicle form also includes rates that you wish to set your price per mile, your price per minute, and your price per base rate. These fields are unique to each vehicle you add to your account. In other words, different vehicles can have different rates. You can also edit your vehicle rates at any time before going online.
To edit a vehicle, tap on the vehicle of your choice in the list vehicles, to open Edit Vehicle form, this form has same fields as in Add Vehicle form except you can pause or unpause the vehicle. This is the best place where you can pick and choose a vehicle before going online.
Update driver document photos
Photos of your driver and vehicle documents are an important part of your account. We require these photos before we can approve you to drive. Document photos can take 24-48 hours for us to approve but sometimes longer. Sit tight, and we will reach out soon.
Account photo
A perfect driver account photo may get you faved by riders more often which lead to more business for you. Your account photo is your first and last impression on every rider. Here’s how to nail your account photo the first time:
• Stand in front of a plain background with even lighting
• If you have someone to help, ask them to stand 3 feet away, then focus the image
• Your photo must include both your shoulders and top of your head in the frame
• Remove accessories that cover your face like hats or sunglasses. This ensures you are easily recognizable to riders
• Smile! A nice smile can help riders feel welcome in your ride
• Take your photo, then upload it to the Photo tab of your in-app Account
Driver license photo
We need a photo of your current and valid driver license so you can drive. Make sure the photo of your driver license:
• Is in focus, with no glare or reflection
• Is taken on a clean, flat surface
• Fits in the frame, so all the edges are visible
Account photo
A perfect driver account photo may get you faved by riders more often which lead to more business for you. Your account photo is your first and last impression on every rider. Here’s how to nail your account photo the first time:
• Stand in front of a plain background with even lighting
• If you have someone to help, ask them to stand 3 feet away, then focus the image
• Your photo must include both your shoulders and top of your head in the frame
• Remove accessories that cover your face like hats or sunglasses. This ensures you are easily recognizable to riders
• Smile! A nice smile can help riders feel welcome in your ride
• Take your photo, then upload it to the Photo tab of your in-app Account
Driver license photo
We need a photo of your current and valid driver license so you can drive. Make sure the photo of your driver license:
• Is in focus, with no glare or reflection
• Is taken on a clean, flat surface
• Fits in the frame, so all the edges are visible
Driving in different cities
Drivers can only have one state to do the pickups on their account at a time. Currently, we operate in California and will expand as soon as possible.
Edit address
Always keep your address updated in case we need to mail you anything, such as your tax forms or a HUMAN emblem if you request.
Vehicle photo mismatch
As a driver, you are required to keep photos and colors of the vehicles that you added to your account up to date. You cannot use any added vehicles to driver on HUMAN app platform unless photos match the vehicles 100 percent.
As a rider, it is important you know which vehicle to look for when requesting a ride. If you notice the vehicle icon or the vehicle photo are significantly different from the vehicle your driver arrives with, contact us below. Let us know what the specific difference is, and we will investigate.
As a rider, it is important you know which vehicle to look for when requesting a ride. If you notice the vehicle icon or the vehicle photo are significantly different from the vehicle your driver arrives with, contact us below. Let us know what the specific difference is, and we will investigate.
Account Issues
Delete my account
To delete your account and data, visit in-app Terms > Privacy view.
If you request to delete your account and data, we will delete your account and information to the extent required by applicable law.
A request to delete your account will apply to both your rider and driver accounts. There is not a way to request only partial deletion of your account or data. There also isn't a way to undo an account deletion request once completed.
We aim to respond within 45 days of receiving your request. If we need more time, we wil inform you of the reason and extension period in writing.
In some cases, we will be unable to delete your account. This may apply if there is an issue with your account related to trust, safety, or fraud.
HUMAN app platform currently operates its service in California and will expand as soon as possible. HUMAN app platform accounts and ride information are not covered by the EU General Data Protection Regulation (GDPR).
How to request to delete your account
• Tap on GET MORE HELP button below to navigate to MORE HELP view.
• Fill out the Issue Field by telling us that you wish to delete your account, then submit the form.
If you request to delete your account and data, we will delete your account and information to the extent required by applicable law.
A request to delete your account will apply to both your rider and driver accounts. There is not a way to request only partial deletion of your account or data. There also isn't a way to undo an account deletion request once completed.
We aim to respond within 45 days of receiving your request. If we need more time, we wil inform you of the reason and extension period in writing.
In some cases, we will be unable to delete your account. This may apply if there is an issue with your account related to trust, safety, or fraud.
HUMAN app platform currently operates its service in California and will expand as soon as possible. HUMAN app platform accounts and ride information are not covered by the EU General Data Protection Regulation (GDPR).
How to request to delete your account
• Tap on GET MORE HELP button below to navigate to MORE HELP view.
• Fill out the Issue Field by telling us that you wish to delete your account, then submit the form.
Phone recommendations
We want your experience to be the best possible, and making sure the app runs smoothly is key. Below are the requirements needed to support the latest features and updates.
Operating system requirements
• Use at least Android 8.0 (Oreo). Older software may interfere with your ability to request or accept rides.
• If your phone cannot use its latest operating system, the app may not work properly.
• Check with your service provider about upgrading your device.
• Regularly check your operating system for updates to ensure the app is running properly.
Location
To track your rides and update you while using the app, you must enable GPS/Location Services on your device and also have a mobile data connection.
Mobile data
The app must receive data through your mobile network to work. The app will become unresponsive if this setting is turned off.
App update
Update the app whenever there is a new release. This guarantees your access to the latest features and bug fixes. Check the Google Play Store for the latest version info. If the app has an update available, you will have the option to tap Update.
Operating system requirements
• Use at least Android 8.0 (Oreo). Older software may interfere with your ability to request or accept rides.
• If your phone cannot use its latest operating system, the app may not work properly.
• Check with your service provider about upgrading your device.
• Regularly check your operating system for updates to ensure the app is running properly.
Location
To track your rides and update you while using the app, you must enable GPS/Location Services on your device and also have a mobile data connection.
Mobile data
The app must receive data through your mobile network to work. The app will become unresponsive if this setting is turned off.
App update
Update the app whenever there is a new release. This guarantees your access to the latest features and bug fixes. Check the Google Play Store for the latest version info. If the app has an update available, you will have the option to tap Update.
Update your app
Having the most updated version of the app is important because it has the most recent features and bug fixes. Make sure you get the latest update with each new release.
Simply go to your phone app store:
• Google Play Store: HUMAN and HUMAN Driver
Search for HUMAN or HUMAN Driver and install. That's it!
Simply go to your phone app store:
• Google Play Store: HUMAN and HUMAN Driver
Search for HUMAN or HUMAN Driver and install. That's it!
App issues
Experiencing technical difficulties? If you have tried all of the steps below and are still experiencing issues, tap GET MORE HELP button below.
Include the following:
• Any error messages you are receiving
• Relevant screenshots as attachments
App issues
Sometimes your app may freeze or not work correctly due to connectivity issues. Try the following:
• Force-quit your app and re-open it
• Toggle airplane mode on and off
• Restart your device
If you are unsure how to perform any of these functions, try an internet search or visit your local wireless store.
Include the following:
• Any error messages you are receiving
• Relevant screenshots as attachments
App issues
Sometimes your app may freeze or not work correctly due to connectivity issues. Try the following:
• Force-quit your app and re-open it
• Toggle airplane mode on and off
• Restart your device
If you are unsure how to perform any of these functions, try an internet search or visit your local wireless store.
Troubleshooting
Fix connectivity and frozen app
Use these tips to solve the most common device connectivity or app-freezing.
Signs of poor connectivity:
Connectivity can be challenging because each cellular network has different service areas in each city. Here are some common indications of poor connectivity:
• Trouble requesting a ride or logging into the app.
• App does not respond when using.
• Unable to accept ride requests.
• Cannot start or end a ride.
• Text message or pop-up notification about issues with connectivity or device reaching servers.
Phone setting tips to improve connectivity
Sometimes the default phone settings and the phone plan causes connectivity issues. See below for easy settings changes you can make for better connectivity to the app:
• Update your phone software and settings: During your downtime, update your device software and settings. This can prevent future app issues.
• Close any unnecessary apps: When using the app, try not to have other apps on in the background (if you can). Using multiple apps at the same time can impact the data that HUMAN relies on.
• Toggle airplane mode on and off: If you are having connectivity issues or the app freezes, toggle airplane mode on for 10 seconds, then off. This will refresh your connection to your service provider network.
• Move locations: You may be in an area that your carrier does not provide service in or an area with weak connection.
• Restart your device: Switching your phone off and on again essentially resets it. Resetting your phone often resolves small glitches.
• Turn Wi-Fi on, but do not connect to any network: This can help with GPS accuracy.
• Set background app refresh to Wi-Fi only: Apps that run in the background may slow your phone down by using too much cellular data bandwidth.
How to fix frozen app
Sometimes your app may freeze, stop working, not respond, or display another error. Try these steps in order:
• Make sure you have the latest software and that your settings are updated.
• Close the app and any other apps running in the background of your device.
• Toggle airplane mode on and then off once to refresh your network connection.
• Shut down your device for at least 30 seconds, then restart it.
If you are unsure how to do any of the above steps, try an internet search or visit your local wireless store for personal help.
Signs of poor connectivity:
Connectivity can be challenging because each cellular network has different service areas in each city. Here are some common indications of poor connectivity:
• Trouble requesting a ride or logging into the app.
• App does not respond when using.
• Unable to accept ride requests.
• Cannot start or end a ride.
• Text message or pop-up notification about issues with connectivity or device reaching servers.
Phone setting tips to improve connectivity
Sometimes the default phone settings and the phone plan causes connectivity issues. See below for easy settings changes you can make for better connectivity to the app:
• Update your phone software and settings: During your downtime, update your device software and settings. This can prevent future app issues.
• Close any unnecessary apps: When using the app, try not to have other apps on in the background (if you can). Using multiple apps at the same time can impact the data that HUMAN relies on.
• Toggle airplane mode on and off: If you are having connectivity issues or the app freezes, toggle airplane mode on for 10 seconds, then off. This will refresh your connection to your service provider network.
• Move locations: You may be in an area that your carrier does not provide service in or an area with weak connection.
• Restart your device: Switching your phone off and on again essentially resets it. Resetting your phone often resolves small glitches.
• Turn Wi-Fi on, but do not connect to any network: This can help with GPS accuracy.
• Set background app refresh to Wi-Fi only: Apps that run in the background may slow your phone down by using too much cellular data bandwidth.
How to fix frozen app
Sometimes your app may freeze, stop working, not respond, or display another error. Try these steps in order:
• Make sure you have the latest software and that your settings are updated.
• Close the app and any other apps running in the background of your device.
• Toggle airplane mode on and then off once to refresh your network connection.
• Shut down your device for at least 30 seconds, then restart it.
If you are unsure how to do any of the above steps, try an internet search or visit your local wireless store for personal help.
Not getting app emails
Whether you are a driver or a rider, it is important your email is updated and verified so we can send you receipts, alerts, and notifications. Here are the most common reasons and fixes if you are not receiving receipts or emails.
How to get HUMAN emails:
If you are not getting HUMAN emails, follow these steps:
• Make sure your email address is correct. We may be sending emails to an old or incorrect email address. Update your email address in Account tab.
• Search all messages in your inbox. Emails sometimes get lost in inboxes. In your inbox, search for phrases like HUMAN or words related to the email you are looking for.
• Check your spam and other filters. It is possible your email provider mistakenly sent our messages to your spam or junk folder. To avoid this, remove HUMAN messages from your spam list.
• Update your address book. Add emails that end in @norobocars.com to your address book.
If you have other filters or routing rules in your email account that may have sorted HUMAN emails elsewhere, check those too.
How to get HUMAN emails:
If you are not getting HUMAN emails, follow these steps:
• Make sure your email address is correct. We may be sending emails to an old or incorrect email address. Update your email address in Account tab.
• Search all messages in your inbox. Emails sometimes get lost in inboxes. In your inbox, search for phrases like HUMAN or words related to the email you are looking for.
• Check your spam and other filters. It is possible your email provider mistakenly sent our messages to your spam or junk folder. To avoid this, remove HUMAN messages from your spam list.
• Update your address book. Add emails that end in @norobocars.com to your address book.
If you have other filters or routing rules in your email account that may have sorted HUMAN emails elsewhere, check those too.
Login issue
We know it is important for you to access your account when you need it. Follow these steps to make sure you can receive verification codes to solve login problems:
• Make sure you are registered first then try to login using the same email and password used during registration.
• If still cannot login then navigate to your registered email address box and find the welcome letter we sent you after registration that includes your login info.
• Make sure you are registered first then try to login using the same email and password used during registration.
• If still cannot login then navigate to your registered email address box and find the welcome letter we sent you after registration that includes your login info.
Prevent poor network
As a driver, you need turn-by-turn directions, and your riders need to know where you are. The app sends location info to our servers, which helps us measure the distance and time you have driven. It also calculates your ride costs and earnings.
To accurately track rides, we need location updates from your GPS while you are driving. Here is how to make that happen.
Regardless of your device, there are several things you can do to fix poor location tracking. Use the following tips to improve GPS accuracy:
• Plug your phone in: Devices attempt to conserve battery when they are not charging. For some devices, running on battery alone may mean location tracking is poor. Always keep your phone plugged in, even when fully charged.
• Turn on WIFI and Bluetooth: All devices use WIFI and Bluetooth signals to locate your device. Turn both wifi and Ask to Join Networks on.
• Use a phone mount: Location tracking works best when your phone has access through a window. If your phone is in your center console or pocket, you may experience poor location tracking. We recommend mounting your device on the windshield or dashboard using a mount.
• Close unused apps: Close any unused apps, including those that use your location.
• Keep your software and app current: Update to the latest phone software available. Android devices will release updates that may improve your phone location accuracy.
• Buy a new phone: To get the most accurate GPS, we recommend upgrading to the newest phone model if you can. Older phones may have outdated GPS antennae, which can cause poor location tracking.
• Do not talk and drive: Avoid making phone calls on your HUMAN-enabled device during a ride. Some networks disallow data usage and phone usage at the same time.
• Start and stop safely: Only start or stop your rides in the app when your car is completely stopped. Stopping completely helps us track your location more accurately.
• Wait a bit: GPS accuracy depends on the number of visible GPS satellites. Locating all visible satellites can take several minutes. Give your phone a minute or two to find these satellites before getting on the road.
• Adjust your time settings: Make sure the date, time, and time zone are correct on your device.
• Always restart: When updating your software, app or settings, restart your device.
Causes of poor location tracking
There are three main issues that can lead to inaccurate location data:
• Incorrect phone settings.
• Poor in-car phone placement.
• Defective phones (in rare cases).
In general, poor connectivity does not cause tracking problems. The app stores location points and sends them when network quality is better.
To accurately track rides, we need location updates from your GPS while you are driving. Here is how to make that happen.
Regardless of your device, there are several things you can do to fix poor location tracking. Use the following tips to improve GPS accuracy:
• Plug your phone in: Devices attempt to conserve battery when they are not charging. For some devices, running on battery alone may mean location tracking is poor. Always keep your phone plugged in, even when fully charged.
• Turn on WIFI and Bluetooth: All devices use WIFI and Bluetooth signals to locate your device. Turn both wifi and Ask to Join Networks on.
• Use a phone mount: Location tracking works best when your phone has access through a window. If your phone is in your center console or pocket, you may experience poor location tracking. We recommend mounting your device on the windshield or dashboard using a mount.
• Close unused apps: Close any unused apps, including those that use your location.
• Keep your software and app current: Update to the latest phone software available. Android devices will release updates that may improve your phone location accuracy.
• Buy a new phone: To get the most accurate GPS, we recommend upgrading to the newest phone model if you can. Older phones may have outdated GPS antennae, which can cause poor location tracking.
• Do not talk and drive: Avoid making phone calls on your HUMAN-enabled device during a ride. Some networks disallow data usage and phone usage at the same time.
• Start and stop safely: Only start or stop your rides in the app when your car is completely stopped. Stopping completely helps us track your location more accurately.
• Wait a bit: GPS accuracy depends on the number of visible GPS satellites. Locating all visible satellites can take several minutes. Give your phone a minute or two to find these satellites before getting on the road.
• Adjust your time settings: Make sure the date, time, and time zone are correct on your device.
• Always restart: When updating your software, app or settings, restart your device.
Causes of poor location tracking
There are three main issues that can lead to inaccurate location data:
• Incorrect phone settings.
• Poor in-car phone placement.
• Defective phones (in rare cases).
In general, poor connectivity does not cause tracking problems. The app stores location points and sends them when network quality is better.
Screenshots
If you find the app is not playing nice or cooperating with you, we would like to know! Screenshots are key when reporting technical issues, along with detailed descriptions of exactly what is happening in your own words.
How to attach a screenshot
After you have taken the screen shot, be sure you attach it when getting in touch with us.
• Each trip and each help article have GET TRIP HELP button or GET MORE HELP button, tap on it to access TRIP HELP view or MORE HELP view.
• Once navigated to one of the above views, you will see the photo box which is right below the issue field. The photo box lets you attach a screenshot of the issue you need to describe to get help with the trip or with the help in general.
How to attach a screenshot
After you have taken the screen shot, be sure you attach it when getting in touch with us.
• Each trip and each help article have GET TRIP HELP button or GET MORE HELP button, tap on it to access TRIP HELP view or MORE HELP view.
• Once navigated to one of the above views, you will see the photo box which is right below the issue field. The photo box lets you attach a screenshot of the issue you need to describe to get help with the trip or with the help in general.
Fix sound issues
We know it is important to get alerts and notifications. If you are not hearing these alerts, you may need to change your device settings. Sounds issues are difficult to fix because device settings and operating systems change often. We recommend visiting your service provider support team to solve any sound issues you have.
Account Security
Rider location
Your safety is always our top priority. In case of emergency, you can access the SAFETY button that will display your current address to provide it to local 911 office to request their assistance. The SAFETY button is always available and positioned at the bottom left corner of your phone screen.
Protect personal info
Use these tips to help keep your account secure.
What not to give out
None of our employees will ever contact you over phone, text, or email asking for personal info unless you reach out to us first.
• Phone number.
• Phone number verification code.
• Driver license.
• Credit card number.
• Bank info.
If anyone ever asks for the above, it may not be our employee. If you did not reach out to us, the best thing to do is hang up or ignore the message.
Phone safety
If you get a new phone number, change your account phone number, and if you sell your device remember to uninstall the app first. If you lose your device in a ride, reach out to our Lost and Found team via the same email you received your welcome letter after registration.
Online safety
We will only contact you from email addresses ending with @norobocars.com. Emails using other addresses are not from us.
What not to give out
None of our employees will ever contact you over phone, text, or email asking for personal info unless you reach out to us first.
• Phone number.
• Phone number verification code.
• Driver license.
• Credit card number.
• Bank info.
If anyone ever asks for the above, it may not be our employee. If you did not reach out to us, the best thing to do is hang up or ignore the message.
Phone safety
If you get a new phone number, change your account phone number, and if you sell your device remember to uninstall the app first. If you lose your device in a ride, reach out to our Lost and Found team via the same email you received your welcome letter after registration.
Online safety
We will only contact you from email addresses ending with @norobocars.com. Emails using other addresses are not from us.
Communicate securely
Read below to learn more about phishing scams, email fraud and other ways scammers try to trick you into giving them information to steal your earnings or compromise your account.
Personal info
None of our employees will ever contact you over phone, text, or email asking for personal info unless you reach out to us first.
• Phone number.
• Phone number verification code.
• Driver license.
• Credit card number.
• Bank info.
If anyone ever asks for the above, it may not be our employee. If you did not reach out to us, the best thing to do is hang up or ignore the message.
Phishing
Phishing scams try to trick users into giving out account or personal info. Phishers use this info to log into your account, impersonate you, and even steal your earnings.
Phishing attempts can happen over phone, text, or email. If you suspect fraudulent behavior, simply ignore the conversation. As a reminder, none of our employees will ever ask you for personal info unless you reach out first.
Below is an example of phishing. This scam uses a text message to send users to a fake website where their account info will be stolen.
Email fraud
We will only contact you from email addresses ending with @norobocars.com. Emails using other addresses are not from us.
Be cautious of emails claiming to be from HUMAN that do not have the above domain in the email address. These emails can include malicious attachments or links to spam and phishing sites.
If you get an email that looks like it came from HUMAN but was not sent from email addresses ending with @norobocars.com, do not open any of the links and delete the email.
To help ensure trusted communications with HUMAN, verify your email in the account > email tab of the app.
How to handle suspicious activity
Here is how we recommend dealing with suspicious or fraudulent contacts:
• Phone calls: hang up immediately.
• Text message: do not open links or respond to sender.
• Email: do not open links and do not download any attachments. Delete suspicious emails you see in your inbox.
Tap GET MORE HELP below to let us know about any suspicious contact attempts.
Personal info
None of our employees will ever contact you over phone, text, or email asking for personal info unless you reach out to us first.
• Phone number.
• Phone number verification code.
• Driver license.
• Credit card number.
• Bank info.
If anyone ever asks for the above, it may not be our employee. If you did not reach out to us, the best thing to do is hang up or ignore the message.
Phishing
Phishing scams try to trick users into giving out account or personal info. Phishers use this info to log into your account, impersonate you, and even steal your earnings.
Phishing attempts can happen over phone, text, or email. If you suspect fraudulent behavior, simply ignore the conversation. As a reminder, none of our employees will ever ask you for personal info unless you reach out first.
Below is an example of phishing. This scam uses a text message to send users to a fake website where their account info will be stolen.
Congratulations!
You have earned a $500 bonus for being a great driver. Please sign in to verify your account and activate your bonus.
http://faker.com/stealr
- Human Headquarters
You have earned a $500 bonus for being a great driver. Please sign in to verify your account and activate your bonus.
http://faker.com/stealr
- Human Headquarters
Email fraud
We will only contact you from email addresses ending with @norobocars.com. Emails using other addresses are not from us.
Be cautious of emails claiming to be from HUMAN that do not have the above domain in the email address. These emails can include malicious attachments or links to spam and phishing sites.
If you get an email that looks like it came from HUMAN but was not sent from email addresses ending with @norobocars.com, do not open any of the links and delete the email.
To help ensure trusted communications with HUMAN, verify your email in the account > email tab of the app.
How to handle suspicious activity
Here is how we recommend dealing with suspicious or fraudulent contacts:
• Phone calls: hang up immediately.
• Text message: do not open links or respond to sender.
• Email: do not open links and do not download any attachments. Delete suspicious emails you see in your inbox.
Tap GET MORE HELP below to let us know about any suspicious contact attempts.
Anti-Discrimination
Service animal law
When it comes to transporting riders with service animals, drivers should remember one thing: Always Say Yes. You are required by the federal law to always accommodate service animals, even if you have an allergy, religious or cultural objections, or a fear of them. We know service animals can raise some questions for drivers, but they are essential for many people. Drivers like you are in a unique position to help riders with service animals get around effortlessly in their community - thanks for taking this seriously, and being there when people need your rides the most.
What is a service animal?
Service animals are working animals, not pets. Service animals undergo extensive training to assist individuals with disabilities. They help blind people travel, alert deaf people to sounds, protect persons who are having a seizure, and perform many other tasks to help individuals with disabilities. Service animals are not required to wear a tag or vest or be registered. Riders with service animals do not need to display any kind of proof that their animal is a service animal. In other words, if a rider with a dog says it is a service animal, the driver should transport the rider.
As an independent contractor, it is my choice to accommodate service animals!
We created HUMAN app platform for people who love flexibility and freedom, and that is still the case. But even independent contractors have to follow the federal law. For example, it is the federal law that you and your riders wear seatbelts while driving. Similarly, it is the federal law that you accommodate service animals.
What are the consequences for refusing to take a rider with a service animal?
If a driver refuses a rider with a service animal, the driver could face unfave and block by riders, and as result of it no business for the driver at all.
How can I tell if a service animal is a true service animal? What if I think a rider is misrepresenting their dog as a service animal?
The good news is that cases of service-animal fraud are rare and will put riders at risk of deactivation. But if you want, you may ask two questions of riders who report their animals are service animals: (1) Is the animal required because of a disability? And (2) what work or task has the animal been trained to perform? These questions will usually prove to you that the animal in question is a service animal. That said, we do not want you to risk your own deactivation by guessing incorrectly. Some riders use service animals for reasons that are not obvious, like epilepsy or heart conditions. Not all service animals wear tags, and they come in all shapes and sizes. For these reasons, it is best that you accommodate animals when they are reported to you by riders as being service animals. If you have a question about the federal law, you may contact us via GET MORE HELP below.
I am a driver with a service animal - what are the rules?
Drivers are permitted to ride with their service animals. However, this may limit the number of riders you can carry, and some riders may be uncomfortable or allergic around your service animal and will ask you to cancel their request. It is advised that you message the rider in advance to notify them of the service animal. If they are unable to ride with your service animal, you must cancel the ride so they can request another driver. Pro-tip: If the request came from nearby, go offline for a minute so that you do not receive next request from the same rider.
Am I required to transport animals that are not service animals?
If you ask the two questions above and the rider tells you that the animal is not a service animal, you have control to cancel the ride.
What is the best way to transport a service animal?
Many service animals are trained to ride in vehicles, or sit on the floor of the rear seat. Some drivers like to carry a towel or blanket in their vehicle, and place these items on the seats to protect them.
What is a service animal?
Service animals are working animals, not pets. Service animals undergo extensive training to assist individuals with disabilities. They help blind people travel, alert deaf people to sounds, protect persons who are having a seizure, and perform many other tasks to help individuals with disabilities. Service animals are not required to wear a tag or vest or be registered. Riders with service animals do not need to display any kind of proof that their animal is a service animal. In other words, if a rider with a dog says it is a service animal, the driver should transport the rider.
As an independent contractor, it is my choice to accommodate service animals!
We created HUMAN app platform for people who love flexibility and freedom, and that is still the case. But even independent contractors have to follow the federal law. For example, it is the federal law that you and your riders wear seatbelts while driving. Similarly, it is the federal law that you accommodate service animals.
What are the consequences for refusing to take a rider with a service animal?
If a driver refuses a rider with a service animal, the driver could face unfave and block by riders, and as result of it no business for the driver at all.
How can I tell if a service animal is a true service animal? What if I think a rider is misrepresenting their dog as a service animal?
The good news is that cases of service-animal fraud are rare and will put riders at risk of deactivation. But if you want, you may ask two questions of riders who report their animals are service animals: (1) Is the animal required because of a disability? And (2) what work or task has the animal been trained to perform? These questions will usually prove to you that the animal in question is a service animal. That said, we do not want you to risk your own deactivation by guessing incorrectly. Some riders use service animals for reasons that are not obvious, like epilepsy or heart conditions. Not all service animals wear tags, and they come in all shapes and sizes. For these reasons, it is best that you accommodate animals when they are reported to you by riders as being service animals. If you have a question about the federal law, you may contact us via GET MORE HELP below.
I am a driver with a service animal - what are the rules?
Drivers are permitted to ride with their service animals. However, this may limit the number of riders you can carry, and some riders may be uncomfortable or allergic around your service animal and will ask you to cancel their request. It is advised that you message the rider in advance to notify them of the service animal. If they are unable to ride with your service animal, you must cancel the ride so they can request another driver. Pro-tip: If the request came from nearby, go offline for a minute so that you do not receive next request from the same rider.
Am I required to transport animals that are not service animals?
If you ask the two questions above and the rider tells you that the animal is not a service animal, you have control to cancel the ride.
What is the best way to transport a service animal?
Many service animals are trained to ride in vehicles, or sit on the floor of the rear seat. Some drivers like to carry a towel or blanket in their vehicle, and place these items on the seats to protect them.
Anti-discrimination policy
Discrimination against drivers or riders is not tolerated:
• Race
• Color
• National origin
• Religion
• Gender, gender identity or expression
• Physical or mental disability
• Medical condition
• Marital status
• Age
• Sexual orientation
We commit to maintaining an inclusive and welcoming community. Our mission is ensuring people who need rides most are able to get them. Refusing drivers or riders based on any of the protected characteristics listed above is a violation of our Terms of Service.
• Race
• Color
• National origin
• Religion
• Gender, gender identity or expression
• Physical or mental disability
• Medical condition
• Marital status
• Age
• Sexual orientation
We commit to maintaining an inclusive and welcoming community. Our mission is ensuring people who need rides most are able to get them. Refusing drivers or riders based on any of the protected characteristics listed above is a violation of our Terms of Service.
Non-service animal policy
Riders may sometimes ask to bring their pets along for their ride. Unless the passenger has a service animal, it is up to the driver to allow the rider pet into their car. Riders should call their driver after requesting a ride to ask if they can bring their pet along. If your driver does not feel comfortable with having a pet in their car, you should cancel the ride and request a new one. Drivers are not allowed to bring their pets (non-service animals) along while they are driving. Some riders may be allergic or feel uncomfortable with unfamiliar animals.
Wheelchair law
Drivers are required by federal law to transport riders who use foldable mobility devices. Drivers are required to assist riders in the storage of their mobility devices, unless physically unable to do so.
Mobility devices include the following:
• Foldable wheelchair
• Foldable walker
• Foldable scooter
• Canes, crutches and other smaller assistive devices
Wheelchairs and scooters that can safely and securely fit in the vehicle trunk or backseat, without obstructing the driver view, must be accommodated by drivers.
Drivers may not deny service to or otherwise discriminate against individuals with disabilities. Drivers who are found to have refused service due to a mobility device are at risk for removal from the platform for violating Terms of Service.
Rider transfer
Coordinate a safe loading zone away from obstructing traffic. Many riders with manual wheelchairs do not require assistance, so consider asking the passenger with a disability, (Is there any way I can assist you?). If their answer is yes, let them instruct you first. Assistance does not always require lifting the rider. They will know their needs best and will tell you whether to hold the door open or how to help.
Wheelchair loading tips
Every device is different. Even if you have not been able to load a wheelchair in the past, it might be worth a try with these tips. Once the rider is safely in their seat, ask for device storage instructions before disassembling a wheelchair. Most wheelchairs will fit in your trunk or backseat, so consider keeping a blanket in your vehicle to lay over your seats. Wheelchairs are typically foldable or have a rigid frame.
Foldable wheelchairs
You will usually need to remove the seat cushion before folding the chair. Your rider may want to hold onto their chair, so ask them first.
Rigid-frame wheelchairs
Ask the rider where the eject button is on the bigger wheels. Tilt the chair to one side, press the button, and pull the wheel from the frame. Repeat this on the other side, but be careful to avoid getting spoke lubricant on your hands. If the rigid frame fits in your trunk, lay it next to its wheels. Otherwise, buckle it into one of your back seats. Some rigid-frame wheelchairs may even fit on a seat with the front wheels in the foot cubby. If you have a hatchback car, it might be possible to store a rigid-frame chair alongside two riders without disassembling the chair. Fold down one half of your back seat, then lock the wheelchair back wheels. Now load the chair into your trunk on its side.
If a wheelchair does not fit
Sometimes, larger wheelchairs cannot be accommodated. After making a reasonable effort to load the chair, drivers should cancel the ride.
Drivers who use wheelchairs
We welcome all drivers and encourage drivers who use wheelchairs to take full advantage of our platform. However, this may limit the number of riders you can carry depending on your type of wheelchair or vehicle set-up. It is advised that you message the rider in advance to notify them of the number of seats you have in your vehicle. If their party is too large to ride with you, please cancel the ride so they can request another driver. Alternatively, you can set a hard limit of seatbelts via your vehicle settings, so the rider can automatically be informed about the hard limit of seats in your vehicle.
Mobility devices include the following:
• Foldable wheelchair
• Foldable walker
• Foldable scooter
• Canes, crutches and other smaller assistive devices
Wheelchairs and scooters that can safely and securely fit in the vehicle trunk or backseat, without obstructing the driver view, must be accommodated by drivers.
Drivers may not deny service to or otherwise discriminate against individuals with disabilities. Drivers who are found to have refused service due to a mobility device are at risk for removal from the platform for violating Terms of Service.
Rider transfer
Coordinate a safe loading zone away from obstructing traffic. Many riders with manual wheelchairs do not require assistance, so consider asking the passenger with a disability, (Is there any way I can assist you?). If their answer is yes, let them instruct you first. Assistance does not always require lifting the rider. They will know their needs best and will tell you whether to hold the door open or how to help.
Wheelchair loading tips
Every device is different. Even if you have not been able to load a wheelchair in the past, it might be worth a try with these tips. Once the rider is safely in their seat, ask for device storage instructions before disassembling a wheelchair. Most wheelchairs will fit in your trunk or backseat, so consider keeping a blanket in your vehicle to lay over your seats. Wheelchairs are typically foldable or have a rigid frame.
Foldable wheelchairs
You will usually need to remove the seat cushion before folding the chair. Your rider may want to hold onto their chair, so ask them first.
Rigid-frame wheelchairs
Ask the rider where the eject button is on the bigger wheels. Tilt the chair to one side, press the button, and pull the wheel from the frame. Repeat this on the other side, but be careful to avoid getting spoke lubricant on your hands. If the rigid frame fits in your trunk, lay it next to its wheels. Otherwise, buckle it into one of your back seats. Some rigid-frame wheelchairs may even fit on a seat with the front wheels in the foot cubby. If you have a hatchback car, it might be possible to store a rigid-frame chair alongside two riders without disassembling the chair. Fold down one half of your back seat, then lock the wheelchair back wheels. Now load the chair into your trunk on its side.
If a wheelchair does not fit
Sometimes, larger wheelchairs cannot be accommodated. After making a reasonable effort to load the chair, drivers should cancel the ride.
Drivers who use wheelchairs
We welcome all drivers and encourage drivers who use wheelchairs to take full advantage of our platform. However, this may limit the number of riders you can carry depending on your type of wheelchair or vehicle set-up. It is advised that you message the rider in advance to notify them of the number of seats you have in your vehicle. If their party is too large to ride with you, please cancel the ride so they can request another driver. Alternatively, you can set a hard limit of seatbelts via your vehicle settings, so the rider can automatically be informed about the hard limit of seats in your vehicle.
Trust & Safety
Public health authorities
The safety of our community is our top priority. We continue to work with Public Health authorities in the United States to provide information they need in response to infectious disease outbreaks such as coronavirus (COVID19). The information below outlines how to submit Public Health authority requests for user data and how we respond.
Public Health requests
We must have a signed request from the Public Healthy authority to provide user information for the investigation. The Public Health request should include:
• Certification that the Public Health authority legally requires release of the requested records
• A brief description of the Public Health concern under investigation
• A clear description of the information and the timeframe of the requested records (for example, the specific date and time of a relevant ride)
• Clear information of the subject of the health investigation (the person email and/or phone number)
Upon receiving a valid Public Health request, we will disclose data as required by law. This may include contact information of users or information about particular rides. See more details about this in our Privacy Policy.
Accepting Public Health requests
We accept service of these requests by email. Requests may be sent by email, including via secure email, to human@norobocars.com. Once we receive the request, our team will review and respond accordingly.
Notifying individuals of a Public Health request
It is our policy to provide notice to users when producing their information in response to a Public Health investigation unless:
• the law prohibits us from doing so
• the subject account is at risk and the notice would go to the wrong person, or notice would otherwise be damaging, or would create a safety risk
• disclosure or notice is not appropriate or necessary in accordance with our Privacy Policy
We may provide notice to users after we have provided information to the Public Health authority.
Actions on user accounts
We care about the safety of our community. Any reports of a driver or rider testing positive for any infections disease, such as COVID19, will not be able to use HUMAN app platform. They can resume using it only when they are medically cleared.
Public Health requests
We must have a signed request from the Public Healthy authority to provide user information for the investigation. The Public Health request should include:
• Certification that the Public Health authority legally requires release of the requested records
• A brief description of the Public Health concern under investigation
• A clear description of the information and the timeframe of the requested records (for example, the specific date and time of a relevant ride)
• Clear information of the subject of the health investigation (the person email and/or phone number)
Upon receiving a valid Public Health request, we will disclose data as required by law. This may include contact information of users or information about particular rides. See more details about this in our Privacy Policy.
Accepting Public Health requests
We accept service of these requests by email. Requests may be sent by email, including via secure email, to human@norobocars.com. Once we receive the request, our team will review and respond accordingly.
Notifying individuals of a Public Health request
It is our policy to provide notice to users when producing their information in response to a Public Health investigation unless:
• the law prohibits us from doing so
• the subject account is at risk and the notice would go to the wrong person, or notice would otherwise be damaging, or would create a safety risk
• disclosure or notice is not appropriate or necessary in accordance with our Privacy Policy
We may provide notice to users after we have provided information to the Public Health authority.
Actions on user accounts
We care about the safety of our community. Any reports of a driver or rider testing positive for any infections disease, such as COVID19, will not be able to use HUMAN app platform. They can resume using it only when they are medically cleared.
3rd party requests for data
If you are a private party seeking user data from HUMAN for use in civil proceedings or in criminal proceedings on behalf of a criminal defendant, this page provides information on how to submit civil subpoenas or other 3rd party requests to HUMAN in order to receive prompt responses. When we receive civil subpoenas or 3rd party requests for user data, we review them very carefully according to applicable state and federal laws. It is our policy to notify users before data is disclosed as set forth in our Privacy Policy and Terms of Service.
If you are law enforcement seeking user data related to a criminal investigation, please refer to our Law Enforcement Request Guidelines for instructions on how to submit law enforcement requests.
What type of legal process do we require before producing user information?
We review each subpoena or data request for validity, and will reject requests that are not facially and substantively valid. We require requests to be narrowly tailored, and limited in scope. Before making a request, please check to see if the information sought is publicly available or available from a party in the litigation.
In order to make sure your request is valid, please ensure your request contains the following:
• A sufficiently narrow time period, and the specific data requested within that time period
• A specific identifying reference such as an email or phone number (names and birthdays are insufficient)
• Your contact information (for example, name and email address and/or phone number)
When we determine that we are required by law to disclose data, we will search for and disclose data that we are reasonably able to locate and retrieve.
Serving civil subpoenas and 3rd party requests
We only respond to valid legal requests for user data (including subpoenas and court orders). This means that a subpoena or 3rd party request for data to be used in a civil case must be a valid Federal or California subpoena. Civil subpoenas issued in connection with a state case pending outside California must comply with California Interstate and International Depositions and Discovery Act.
You can serve us with the civil request through the appropriate office of HUMAN registered service agent, CT Corporation Service Company (or CT Corporation). The CT Corporation office in California is located at the following address:
• CT Corporation System, 818 West Seventh Street, Suite 930, Los Angeles, California 90017
For federal civil cases, subpoenas may be served through HUMAN registered agent for service of process in the state where the federal case is pending or the address provided above. Subpoenas related to any civil state case should be served on CT Corporation at the California address provided above. We will accept service only if the entity to whom the document is directed matches the name of the entity registered with the Secretary of State. Our acceptance of legal process does not waive any legal objections, rights, or remedies that we may have and may raise in response.
We are unable to accept service by email, fax, or regular mail.
Obtaining information from my own account
Individuals seeking user data through a civil subpoena or 3rd party request may find that a user can directly provide information. We email users a receipt after each trip with detailed information including: date, time, pickup and drop off locations, route, distance, duration, fare breakdown, method of payment, and user names. In addition, a user may access their profile at any time.
If you are law enforcement seeking user data related to a criminal investigation, please refer to our Law Enforcement Request Guidelines for instructions on how to submit law enforcement requests.
What type of legal process do we require before producing user information?
We review each subpoena or data request for validity, and will reject requests that are not facially and substantively valid. We require requests to be narrowly tailored, and limited in scope. Before making a request, please check to see if the information sought is publicly available or available from a party in the litigation.
In order to make sure your request is valid, please ensure your request contains the following:
• A sufficiently narrow time period, and the specific data requested within that time period
• A specific identifying reference such as an email or phone number (names and birthdays are insufficient)
• Your contact information (for example, name and email address and/or phone number)
When we determine that we are required by law to disclose data, we will search for and disclose data that we are reasonably able to locate and retrieve.
Serving civil subpoenas and 3rd party requests
We only respond to valid legal requests for user data (including subpoenas and court orders). This means that a subpoena or 3rd party request for data to be used in a civil case must be a valid Federal or California subpoena. Civil subpoenas issued in connection with a state case pending outside California must comply with California Interstate and International Depositions and Discovery Act.
You can serve us with the civil request through the appropriate office of HUMAN registered service agent, CT Corporation Service Company (or CT Corporation). The CT Corporation office in California is located at the following address:
• CT Corporation System, 818 West Seventh Street, Suite 930, Los Angeles, California 90017
For federal civil cases, subpoenas may be served through HUMAN registered agent for service of process in the state where the federal case is pending or the address provided above. Subpoenas related to any civil state case should be served on CT Corporation at the California address provided above. We will accept service only if the entity to whom the document is directed matches the name of the entity registered with the Secretary of State. Our acceptance of legal process does not waive any legal objections, rights, or remedies that we may have and may raise in response.
We are unable to accept service by email, fax, or regular mail.
Obtaining information from my own account
Individuals seeking user data through a civil subpoena or 3rd party request may find that a user can directly provide information. We email users a receipt after each trip with detailed information including: date, time, pickup and drop off locations, route, distance, duration, fare breakdown, method of payment, and user names. In addition, a user may access their profile at any time.
Health safety commitment
We require you to agree to the Health Safety Commitment to help keep our community safe. You are asked to do this in the app prior to going online as a driver or requesting trips as a rider. Please, tap to see Terms > Commitment tab for the Health Safety Commitment.
COVID19 information
The health safety of the community is our top priority. We want to make sure HUMAN drivers and riders know the best ways to help protect themselves and others while on HUMAN app platform. We recommend following the guidelines issued by the Centers for Disease Control and Prevention (CDC):
• Never ride if you have COVID19, think you have it, or have related symptoms
• Wear a mask the entire ride
• Use hand sanitizer
• Turn off recirculated air, and keep windows down when possible
• Leave the front passenger seat open
• Never ride if you have COVID19, think you have it, or have related symptoms
• Wear a mask the entire ride
• Use hand sanitizer
• Turn off recirculated air, and keep windows down when possible
• Leave the front passenger seat open
Community guidelines
In order to protect all of our community members, we have a set of guidelines to establish Trust and Safety within the community. The focus of these guidelines is to create a community grounded in the principles of Care, Respect, Trust, Inclusion and Transparency.
Always choose kindness
The people who drive and ride on HUMAN app platform have always gone out of their way to treat each other with care, dignity, and respect. And that is how you help keep our community welcoming for everyone:
• You go above and beyond basic human decency because sometimes everybody needs a little extra kindness.
• You find the right vibe when connecting with your driver or rider so everyone feels good about the conversation (or the silence, if you’re having that kind of day).
• You respect personal boundaries and keep your hands to yourself.
• You respect personal differences and keep your judgments to yourself, too.
• You take others comfort into account by making sure it is OK before sharing a personal story, making a phone call, or turning up the volume on your party playlist.
• You treat each other property like it is your own, and your driver car like it is a sacred space.
• You leave rowdy behavior, greasy snacks, and romantic gestures out of the car.
Put safety first
We want every ride to be safe for everyone, and it is on all of us to make it happen. You can help by holding yourself accountable to everyone in the car:
• You honor every part of our Health & Safety Commitment, which includes wearing your mask, leaving the front seat open, and keeping the car clean.
• You keep alcohol, cigarettes, and weapons out of the car, along with any illegal substances.
• You show up where and when you say you will.
• You use an accurate name and a profile picture that looks like you, even on bad hair days.
• You say yes to service animals because they are more than furry friends - they are eyes, ears, wheelchair handlers, and mobility and life support.
• You bring the appropriate car seat when you are traveling with kids.
Do your part
Whether you are sharing HUMAN love, expressing a concern, or bringing attention to an issue that impacts our communities, your voice helps make our time together even better:
• You mark drivers or riders as faved for great experiences, like excellent service, a squeaky-clean car, or just some good old-fashioned manners.
What if these guidelines are not for me?
We get it. Some of these guidelines are not for everyone. But behavior that violates them is not welcome when you are using HUMAN. Anyone who does not take these guidelines - and our Terms of Service - seriously may be permanently removed from the HUMAN app platform.
Always choose kindness
The people who drive and ride on HUMAN app platform have always gone out of their way to treat each other with care, dignity, and respect. And that is how you help keep our community welcoming for everyone:
• You go above and beyond basic human decency because sometimes everybody needs a little extra kindness.
• You find the right vibe when connecting with your driver or rider so everyone feels good about the conversation (or the silence, if you’re having that kind of day).
• You respect personal boundaries and keep your hands to yourself.
• You respect personal differences and keep your judgments to yourself, too.
• You take others comfort into account by making sure it is OK before sharing a personal story, making a phone call, or turning up the volume on your party playlist.
• You treat each other property like it is your own, and your driver car like it is a sacred space.
• You leave rowdy behavior, greasy snacks, and romantic gestures out of the car.
Put safety first
We want every ride to be safe for everyone, and it is on all of us to make it happen. You can help by holding yourself accountable to everyone in the car:
• You honor every part of our Health & Safety Commitment, which includes wearing your mask, leaving the front seat open, and keeping the car clean.
• You keep alcohol, cigarettes, and weapons out of the car, along with any illegal substances.
• You show up where and when you say you will.
• You use an accurate name and a profile picture that looks like you, even on bad hair days.
• You say yes to service animals because they are more than furry friends - they are eyes, ears, wheelchair handlers, and mobility and life support.
• You bring the appropriate car seat when you are traveling with kids.
Do your part
Whether you are sharing HUMAN love, expressing a concern, or bringing attention to an issue that impacts our communities, your voice helps make our time together even better:
• You mark drivers or riders as faved for great experiences, like excellent service, a squeaky-clean car, or just some good old-fashioned manners.
What if these guidelines are not for me?
We get it. Some of these guidelines are not for everyone. But behavior that violates them is not welcome when you are using HUMAN. Anyone who does not take these guidelines - and our Terms of Service - seriously may be permanently removed from the HUMAN app platform.
Safety policies
Safety is our top priority. Review our policies regarding driver and rider safety below.
Report safety issue or citation
During a trip or at any time, you can call 911 using in-app Safety view which is at the bottom left corner of the screen. Once there, you will be able to see your current location address as well as see it on the map (except when your current location cannot be determined by Google Maps or other GPS service providers that might be utilized at that time). Keep in mind that we will not be able to assist with citations or tickets incurred outside of HUMAN app platform, or due to violating standard traffic laws.
Age requirement
Unaccompanied minors are prohibited from traveling with most carriers, including TNCs. A rider must be 18 to sign up for an account, but if a driver believes a rider might be underage, the driver may ask the rider to confirm their age. The driver may also let a rider know that the driver will have to cancel the trip if the rider is indeed under 18. In addition, drivers can report requests to transport unaccompanied minors by tapping GET MORE HELP below.
Weapons policy
We have a strict No Weapons policy for all of its properties. Our No Weapons policy applies when you are doing business as a representative of HUMAN app platform, which includes times that you are using HUMAN app platform as a driver or rider. This means that even in places where it is legal to carry a weapon, we ask that you do not carry a weapon. We approach this from a community perspective. It is hard to know what someone else is or is not comfortable with. The mere presence of a weapon might make another community member distressed and fear for his or her own personal safety. At a minimum, a weapon includes any form of firearm. There are many items that could be considered weapons besides firearms, such as handguns, stun guns, explosives, knives, sling shots and tasers. We reserve sole judgment on what else may constitute a weapon. If you have any questions about whether various items could be considered a weapon under this policy, please contact us below before bringing any questionable items onto HUMAN app platform.
NOTE: The general policy above does not apply to authorized security personnel contracted or employed by HUMAN app platform or to law enforcement personnel.
If you witnessed possession of a weapon in a vehicle, please let us know by tapping GET MORE HELP below.
No-smoking policy
Smoking inside cars is against our community rules. There may be riders entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain.
Recording device policy
Depending on local regulations, the use of dashboard cameras and other recording devices during rides may or may not be allowed. Some cities or states may require signage making known the presence of recording devices, while other regions may not allow recording devices at all. Please refer to your city and state regulations on recording devices when giving rides. Broadcasting another person image or recording without any warning or their express prior consent is prohibited and may result in your account being disabled.
Supporting Survivors of Sexual Assault and Harassment: Our Approach to Arbitration and Confidentiality
Since our launch in 2021, we have worked hard to design policies and features that protect our community, including driver background checks. We know people count on us to do the right thing, so we want to share our approach to arbitration and confidentiality in connection with the national issue of sexual harassment and sexual assault:
• Drivers, riders, and team members are free to resolve individual claims of sexual harassment or assault however they prefer. We will not require arbitration for individual claims of sexual assault or sexual harassment. Survivors can choose to resolve their claims through arbitration, through mediation, or in court.
• Survivors are free to speak out if they choose. We will not require a confidentiality provision that would prevent survivors from speaking about the facts of the sexual assault or harassment they suffered. Someone who has survived sexual assault or harassment may ask for a confidentiality provision in a settlement agreement, or they may decide to tell their story publicly to help end the stigma of silence for others. Whatever they decide, it will be their choice.
Report safety issue or citation
During a trip or at any time, you can call 911 using in-app Safety view which is at the bottom left corner of the screen. Once there, you will be able to see your current location address as well as see it on the map (except when your current location cannot be determined by Google Maps or other GPS service providers that might be utilized at that time). Keep in mind that we will not be able to assist with citations or tickets incurred outside of HUMAN app platform, or due to violating standard traffic laws.
Age requirement
Unaccompanied minors are prohibited from traveling with most carriers, including TNCs. A rider must be 18 to sign up for an account, but if a driver believes a rider might be underage, the driver may ask the rider to confirm their age. The driver may also let a rider know that the driver will have to cancel the trip if the rider is indeed under 18. In addition, drivers can report requests to transport unaccompanied minors by tapping GET MORE HELP below.
Weapons policy
We have a strict No Weapons policy for all of its properties. Our No Weapons policy applies when you are doing business as a representative of HUMAN app platform, which includes times that you are using HUMAN app platform as a driver or rider. This means that even in places where it is legal to carry a weapon, we ask that you do not carry a weapon. We approach this from a community perspective. It is hard to know what someone else is or is not comfortable with. The mere presence of a weapon might make another community member distressed and fear for his or her own personal safety. At a minimum, a weapon includes any form of firearm. There are many items that could be considered weapons besides firearms, such as handguns, stun guns, explosives, knives, sling shots and tasers. We reserve sole judgment on what else may constitute a weapon. If you have any questions about whether various items could be considered a weapon under this policy, please contact us below before bringing any questionable items onto HUMAN app platform.
NOTE: The general policy above does not apply to authorized security personnel contracted or employed by HUMAN app platform or to law enforcement personnel.
If you witnessed possession of a weapon in a vehicle, please let us know by tapping GET MORE HELP below.
No-smoking policy
Smoking inside cars is against our community rules. There may be riders entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain.
Recording device policy
Depending on local regulations, the use of dashboard cameras and other recording devices during rides may or may not be allowed. Some cities or states may require signage making known the presence of recording devices, while other regions may not allow recording devices at all. Please refer to your city and state regulations on recording devices when giving rides. Broadcasting another person image or recording without any warning or their express prior consent is prohibited and may result in your account being disabled.
Supporting Survivors of Sexual Assault and Harassment: Our Approach to Arbitration and Confidentiality
Since our launch in 2021, we have worked hard to design policies and features that protect our community, including driver background checks. We know people count on us to do the right thing, so we want to share our approach to arbitration and confidentiality in connection with the national issue of sexual harassment and sexual assault:
• Drivers, riders, and team members are free to resolve individual claims of sexual harassment or assault however they prefer. We will not require arbitration for individual claims of sexual assault or sexual harassment. Survivors can choose to resolve their claims through arbitration, through mediation, or in court.
• Survivors are free to speak out if they choose. We will not require a confidentiality provision that would prevent survivors from speaking about the facts of the sexual assault or harassment they suffered. Someone who has survived sexual assault or harassment may ask for a confidentiality provision in a settlement agreement, or they may decide to tell their story publicly to help end the stigma of silence for others. Whatever they decide, it will be their choice.
Law enforcement support
If we have information necessary to assist law enforcement or government agencies, we will make it available when presented with valid legal process. We have a dedicated online system for law enforcement officers to submit lawful requests for data, track requests, and obtain responsive data from us. We have a team of dedicated specialists who manage and promptly respond to all legal requests received from law enforcement agencies. To submit a request to our Law Enforcement Response Team (LER), law enforcement or government agencies conducting criminal investigations should submit their request through the Law Enforcement Online Request System. This system is the central place for law enforcement to securely submit requests to our LER Specialists. Please note that acceptance of legal process by these means is for convenience and does not waive any objections, including, but not limited to, lack of jurisdiction or proper service.
Please review the below Guidelines prior to submitting a request. These legal process guidelines are designed to help government and law enforcement agencies understand the data we have and how to properly submit requests in order to receive prompt responses.
Law Enforcement Request Guidelines
The following guidelines are intended to provide guidance to law enforcement officials about the legal process for seeking records from us.
What is HUMAN app platform and what records do we have?
HUMAN app platform is a technology company that operates an application, website, and technology platform which provides a marketplace where persons who seek transportation to certain destinations (Riders) can be matched with transportation options to such destinations. One option for Riders is to request a ride from rideshare drivers who are driving to or through those destinations (Drivers)(collectively Users). Users authorize HUMAN app platform to match them with a Driver or Rider based on factors such as location, the estimated time to pickup, destination, user preferences, and platform efficiency, and to cancel an existing match and rematch based on the same considerations. HUMAN app platform does not provide transportation services, and HUMAN app platform is not a transportation carrier. Riders can use the application to request a ride from a driver using HUMAN app platform via their smartphone. If using the platform to request ride from a driver, both the rider and driver receive a copy of the fare receipt. We store and maintain information as described in our Privacy Policy and Terms of Service. Notwithstanding anything in our Privacy Policy that may otherwise allow disclosure, this Law Enforcement Request policy shall govern how we will respond to law enforcement requests for User information.
What type of legal process do we require before producing user information?
We will disclose responsive business records regarding Users or trips in accordance with our terms, policies, and applicable law. Some general principles are set forth here, but may not apply in every case. We require valid and sufficient legal process before disclosing any business records. We will not be able to produce any records unless we receive a subpoena issued in connection with an official criminal investigation to compel the disclosure of basic information. We require a search warrant issued pursuant to the Federal Rules of Criminal Procedure or equivalent state warrant to compel disclosure of certain communications between people using HUMAN app platform or GPS location information. The warrant must demonstrate that probable cause exists in order for us to disclose such communications or GPS location information. Exceptions to these requirements may be available for emergency and exigent requests, where a user has provided consent, or - for requests that do not require a warrant - where other legal or regulatory standards apply.
What form of requests do we require?
We are unable to process overly broad, vague, or unduly burdensome requests. Please ensure that your request is narrowly tailored to a legitimate law enforcement need. We will only consider law enforcement requests that satisfy the applicable process above and adhere to the following guidelines:
1. Requests must be typed; handwritten requests will not be accepted;
2. Duly signed and stamped by the appropriate law enforcement officer who is empowered by local law to represent the law enforcement unit that is making the request;
3. In compliance with local and United States law; and
4. Addressed to HUMAN app platform directly.
Requests must contain the following detailed information:
• All known email addresses, names, and aliases of data subject or all known physical addresses and telephone numbers of the data subject;
• Your name, department, title, street address, telephone number and official government domain email address;
• Clearly identify the investigation or specific event that took place that is the underlying basis for the request;
• Specify date/time/location(s);
• Exactly what information you are requesting, why you are requesting it, and how it pertains to your investigation; and
• If applicable, Non-Disclosure Order issued by a Court or relevant legal authority supporting non-disclosure.
• The applicable act or law under which the law enforcement agency is requesting the data.
We disclose data to law enforcement and other government agencies when we determine that we are required to do so by law. In those instances, we will search for and disclose data that we are reasonably able to locate and retrieve. We will challenge any National Security Letter it receives, and will require the government to obtain an order from a court requiring its compliance. Please note that we only review and respond to requests from law enforcement or government agencies submitted through this system. We will not respond to requests or civil subpoenas sent by non-law enforcement officials. For questions relating to submitting third party civil requests or subpoenas you may see our 3rd party request guidelines which can be found in the list of help articles.
How do we handle emergency requests?
We have a process for evaluating requests on an expedited basis where an emergency situation exists involving an immediate threat of death or serious bodily harm to a person. If Law enforcement seeks information to assist in the handling of an emergency or exigent situation, we may produce information in the absence of a subpoena or warrant where evidence is provided demonstrating an immediate threat of death or serious bodily harm to a person. In these events, we require that valid and sufficient legal process be produced within three days of production of the information. Emergency requests may be submitted directly to Law Enforcement Response Team as set forth here. When submitting requests, Law Enforcement officials should note in the subject line: Emergency Disclosure Request and describe in detail the nature of the emergency. We review these requests on a case-by-case basis. Please note that we will only review and respond to emergency requests from law enforcement. We will not respond to emergency requests sent to this address by non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement officials.
How do we handle public health requests?
If you are a public health organization seeking to notify us of a public health matter and/or request information, please email human@norobocars.com. More information on Public Health Request Guidelines and Process can be found in the list of help articles. Requests submitted to the Law Enforcement Response team will be reviewed and responded promptly.
Do we notify individuals of a law enforcement request for information relating to them?
It is our policy to provide notice to Users before producing their information in response to a criminal investigation by law enforcement unless (i) we are prohibited by law from doing so, (ii) we have reason to believe the subject account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact). Law enforcement officials who do not want their request disclosed must provide an appropriate court order or process establishing that notice is prohibited, or provide sufficient detail for us to determine whether a request falls into one of the exceptions above. Regulatory or other non-criminal requests for information are not within the scope of this policy. In the event that information is provided subject to a gag order or disclosed pursuant to an emergency request, we will provide notice to its users of these government demands if we are thereafter notified that the gag order or the emergency has expired.
Please review the below Guidelines prior to submitting a request. These legal process guidelines are designed to help government and law enforcement agencies understand the data we have and how to properly submit requests in order to receive prompt responses.
Law Enforcement Request Guidelines
The following guidelines are intended to provide guidance to law enforcement officials about the legal process for seeking records from us.
What is HUMAN app platform and what records do we have?
HUMAN app platform is a technology company that operates an application, website, and technology platform which provides a marketplace where persons who seek transportation to certain destinations (Riders) can be matched with transportation options to such destinations. One option for Riders is to request a ride from rideshare drivers who are driving to or through those destinations (Drivers)(collectively Users). Users authorize HUMAN app platform to match them with a Driver or Rider based on factors such as location, the estimated time to pickup, destination, user preferences, and platform efficiency, and to cancel an existing match and rematch based on the same considerations. HUMAN app platform does not provide transportation services, and HUMAN app platform is not a transportation carrier. Riders can use the application to request a ride from a driver using HUMAN app platform via their smartphone. If using the platform to request ride from a driver, both the rider and driver receive a copy of the fare receipt. We store and maintain information as described in our Privacy Policy and Terms of Service. Notwithstanding anything in our Privacy Policy that may otherwise allow disclosure, this Law Enforcement Request policy shall govern how we will respond to law enforcement requests for User information.
What type of legal process do we require before producing user information?
We will disclose responsive business records regarding Users or trips in accordance with our terms, policies, and applicable law. Some general principles are set forth here, but may not apply in every case. We require valid and sufficient legal process before disclosing any business records. We will not be able to produce any records unless we receive a subpoena issued in connection with an official criminal investigation to compel the disclosure of basic information. We require a search warrant issued pursuant to the Federal Rules of Criminal Procedure or equivalent state warrant to compel disclosure of certain communications between people using HUMAN app platform or GPS location information. The warrant must demonstrate that probable cause exists in order for us to disclose such communications or GPS location information. Exceptions to these requirements may be available for emergency and exigent requests, where a user has provided consent, or - for requests that do not require a warrant - where other legal or regulatory standards apply.
What form of requests do we require?
We are unable to process overly broad, vague, or unduly burdensome requests. Please ensure that your request is narrowly tailored to a legitimate law enforcement need. We will only consider law enforcement requests that satisfy the applicable process above and adhere to the following guidelines:
1. Requests must be typed; handwritten requests will not be accepted;
2. Duly signed and stamped by the appropriate law enforcement officer who is empowered by local law to represent the law enforcement unit that is making the request;
3. In compliance with local and United States law; and
4. Addressed to HUMAN app platform directly.
Requests must contain the following detailed information:
• All known email addresses, names, and aliases of data subject or all known physical addresses and telephone numbers of the data subject;
• Your name, department, title, street address, telephone number and official government domain email address;
• Clearly identify the investigation or specific event that took place that is the underlying basis for the request;
• Specify date/time/location(s);
• Exactly what information you are requesting, why you are requesting it, and how it pertains to your investigation; and
• If applicable, Non-Disclosure Order issued by a Court or relevant legal authority supporting non-disclosure.
• The applicable act or law under which the law enforcement agency is requesting the data.
We disclose data to law enforcement and other government agencies when we determine that we are required to do so by law. In those instances, we will search for and disclose data that we are reasonably able to locate and retrieve. We will challenge any National Security Letter it receives, and will require the government to obtain an order from a court requiring its compliance. Please note that we only review and respond to requests from law enforcement or government agencies submitted through this system. We will not respond to requests or civil subpoenas sent by non-law enforcement officials. For questions relating to submitting third party civil requests or subpoenas you may see our 3rd party request guidelines which can be found in the list of help articles.
How do we handle emergency requests?
We have a process for evaluating requests on an expedited basis where an emergency situation exists involving an immediate threat of death or serious bodily harm to a person. If Law enforcement seeks information to assist in the handling of an emergency or exigent situation, we may produce information in the absence of a subpoena or warrant where evidence is provided demonstrating an immediate threat of death or serious bodily harm to a person. In these events, we require that valid and sufficient legal process be produced within three days of production of the information. Emergency requests may be submitted directly to Law Enforcement Response Team as set forth here. When submitting requests, Law Enforcement officials should note in the subject line: Emergency Disclosure Request and describe in detail the nature of the emergency. We review these requests on a case-by-case basis. Please note that we will only review and respond to emergency requests from law enforcement. We will not respond to emergency requests sent to this address by non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement officials.
How do we handle public health requests?
If you are a public health organization seeking to notify us of a public health matter and/or request information, please email human@norobocars.com. More information on Public Health Request Guidelines and Process can be found in the list of help articles. Requests submitted to the Law Enforcement Response team will be reviewed and responded promptly.
Do we notify individuals of a law enforcement request for information relating to them?
It is our policy to provide notice to Users before producing their information in response to a criminal investigation by law enforcement unless (i) we are prohibited by law from doing so, (ii) we have reason to believe the subject account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact). Law enforcement officials who do not want their request disclosed must provide an appropriate court order or process establishing that notice is prohibited, or provide sufficient detail for us to determine whether a request falls into one of the exceptions above. Regulatory or other non-criminal requests for information are not within the scope of this policy. In the event that information is provided subject to a gag order or disclosed pursuant to an emergency request, we will provide notice to its users of these government demands if we are thereafter notified that the gag order or the emergency has expired.
Zero-tolerance drug and alcohol policy
We have a zero-tolerance drug and alcohol policy for drivers.
Reporting zero-tolerance concerns
If you suspect that a driver is under the influence of drugs or alcohol, call the authorities by dialing 911 or your local non-emergency assistance line if necessary. Then, cancel the ride and mark driver as blocked from any future encounters. If this relates to a driver in California, you may also contact the Passenger Section of the California Public Utilities Commission at (800) 894-9444 or ciu_intake@cpuc.ca.gov.
Riders
Be sure to toss that adult beverage before your driver arrives. Open containers are not allowed in the car, and turning a blind eye to them can result in deactivation from our platform.
Reporting zero-tolerance concerns
If you suspect that a driver is under the influence of drugs or alcohol, call the authorities by dialing 911 or your local non-emergency assistance line if necessary. Then, cancel the ride and mark driver as blocked from any future encounters. If this relates to a driver in California, you may also contact the Passenger Section of the California Public Utilities Commission at (800) 894-9444 or ciu_intake@cpuc.ca.gov.
Riders
Be sure to toss that adult beverage before your driver arrives. Open containers are not allowed in the car, and turning a blind eye to them can result in deactivation from our platform.
Partnerships
Partnership and marketing requests
Thinking of using us at your next big event? Our marketing team is always interested in new partnerships!
You can email a partnership request to human@norobocars.com. Provide all relevant information specific to your request to get the quickest response. We will be in touch if it is a good match.
You can email a partnership request to human@norobocars.com. Provide all relevant information specific to your request to get the quickest response. We will be in touch if it is a good match.
Terms
Policies for rider use of HUMAN
We pride ourselves on our amazing community of drivers and riders. Here is a breakdown of our policies around the different uses for HUMAN app platform.
Children 17 and under
Children are more than welcome to join you in a ride, but they cannot ride without an adult. You should plan on bringing your own car seat for children that need one. Car seats must fit legal requirements in your state and city.
Wheelchairs
Riders with fixed-frame wheelchairs can turn on Access Mode to request rides. In regions where Access Mode is available, riders can request wheelchair-accessible vehicles. All drivers are required by federal law and policy to transport riders who use foldable mobility devices.
Pets
We love your four-legged friends but not everyone is comfortable with having animals in their car. If you want to bring a pet along, message your driver once they accept your ride request.
Service animals
Our policy states drivers are required to reasonably accommodate riders with service animals.
Bringing friends
You are welcome to bring along friends on your ride, however your driver can set their own number of available seatbelts which can be less than the actual number of seatbelts, as result there is a hard maximum of riders that the driver will accept. Prior to requesting a driver please check what is the hard max of seats in their vehicle, as it is displayed right next to the price for your request.
Running errands
We love seeing community members help each other out, so we see running errands as a great part of the experience. When making multiple stops, keep in mind that drivers are just like you and may have other plans later in the day. If you are making a stop or going to leave the car for more than 10 minutes, ask the driver to end the ride. Then, request a new ride when you are ready to go to your next destination.
Children 17 and under
Children are more than welcome to join you in a ride, but they cannot ride without an adult. You should plan on bringing your own car seat for children that need one. Car seats must fit legal requirements in your state and city.
Wheelchairs
Riders with fixed-frame wheelchairs can turn on Access Mode to request rides. In regions where Access Mode is available, riders can request wheelchair-accessible vehicles. All drivers are required by federal law and policy to transport riders who use foldable mobility devices.
Pets
We love your four-legged friends but not everyone is comfortable with having animals in their car. If you want to bring a pet along, message your driver once they accept your ride request.
Service animals
Our policy states drivers are required to reasonably accommodate riders with service animals.
Bringing friends
You are welcome to bring along friends on your ride, however your driver can set their own number of available seatbelts which can be less than the actual number of seatbelts, as result there is a hard maximum of riders that the driver will accept. Prior to requesting a driver please check what is the hard max of seats in their vehicle, as it is displayed right next to the price for your request.
Running errands
We love seeing community members help each other out, so we see running errands as a great part of the experience. When making multiple stops, keep in mind that drivers are just like you and may have other plans later in the day. If you are making a stop or going to leave the car for more than 10 minutes, ask the driver to end the ride. Then, request a new ride when you are ready to go to your next destination.
Use of HUMAN Logo and brand
We absolutely love and encourage creativity in the community. All drivers represent the brand, and help to create goodwill for HUMAN and its sterling reputation. We must ensure that all of the company marks are used consistently and only with permission. As it turns out, this means that it is not okay for anyone outside HUMAN HQ to use the HUMAN name or company emblems, such as HUMAN logo, on merchandise or printed materials. Only materials provided by HUMAN HQ can be used to promote the company and the HUMAN app.
Beta App TOS
The HUMAN Beta app is where we test our newest features and app updates. The HUMAN Beta app functions just like the normal HUMAN app, only you get to help us hunt bugs, improve usability, and try features before public release. You must request access to join HUMAN Beta to take part. If you are accepted to be a HUMAN Beta tester, you will receive an email with instructions on how to download the HUMAN Beta app.
US Airport Regulations
California airport info for riders
To ensure a smooth airport experience for you and your drivers, make sure to familiarize yourself with the list below. We encourage you to never request for pickups or dropoffs at prohibited airports.
Prohibited airports
• Camarillo Airport (KCMA)
• Merced Regional Airport (MCE)
• Mojave Airport (MHV)
• Napa County Airport (APC)
• Ramona Airport (KRNM)
• Sacramento Executive (SAC)
• Sacramento Mather Airport (MHR)
• San Bernardino International (SBD)
• Ventura County Airport (OXR)
• Southern California Logistics Airport (VCV)
Prohibited airports
• Camarillo Airport (KCMA)
• Merced Regional Airport (MCE)
• Mojave Airport (MHV)
• Napa County Airport (APC)
• Ramona Airport (KRNM)
• Sacramento Executive (SAC)
• Sacramento Mather Airport (MHR)
• San Bernardino International (SBD)
• Ventura County Airport (OXR)
• Southern California Logistics Airport (VCV)
California airport info for drivers
To ensure a smooth airport experience for you and your riders, make sure to familiarize yourself with the rules below.
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
• Keep your emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving rides.
• If you have just been approved to drive, you should receive your emblem shortly. If you did not get one or need one, you may print a temporary emblem.
Conduct at the airport
• Do not stop or pull over in crosswalks.
• Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
• Always follow instructions given by airport personnel.
• All forms of advertising (vehicular & non-vehicular) are prohibited when operating at the airport including in the vehicle staging lot and pickup/drop-off areas.
• Airport authorities may ask you to show your latest ride.
Prohibited airports
California airports listed below have all operations currently prohibited - including pickups and drop-offs:
• Camarillo Airport (KCMA)
• Merced Regional Airport (MCE)
• Mojave Airport (MHV)
• Napa County Airport (APC)
• Ramona Airport (KRNM)
• Sacramento Executive (SAC)
• Sacramento Mather Airport (MHR)
• San Bernardino International (SBD)
• Ventura County Airport (OXR)
• Southern California Logistics Airport (VCV)
How to redirect a prohibited airport request
If your city airport is prohibited for pickups, the app will prevent airport pickup requests from being made. If a rider moves their pin outside airport property, and asks you to come pick them up at the airport, kindly inform them that you are not authorized to, and they will need to find alternate means of transportation.
Drop-offs can be trickier. If a rider asks you to take them to a prohibited airport, here are some tips on how to make the conversation go smoothly:
1. Offer to take them to a nearby destination. Note: drop-offs at rental car agencies and flight schools are currently prohibited at this time.
2. Apologize, and politely cancel the ride.
Permitted airports
As a driver on the HUMAN app platform, it is important that you know and follow airport regulations. While we have worked hard to reach agreements with many California airports, there are other California airports where we do not currently have permission to operate. If you conduct any operations at a prohibited airport (see Prohibited airports section above), officials are issuing citations and HUMAN app platform is prevented from covering any costs for those prohibited airport rides. Even if you conduct permitted operations at an authorized airport, you still must follow airport regulations (for example, trade dress). If you get cited for violating airport regulations, HUMAN app platform is not responsible for these citations. As a driver, you are responsible for the cost of any such citation from the airport. Failure to comply with airport regulations may result in a deactivation of your driver account. We are available at the following airports in California:
• Bakersfield Airport (BFL)
• Buchanan Field Airport (CCR)
• Burbank Bob Hope Airport (BUR)
• Chico Municipal Airport (CIC)
• Coachella Valley Jacqueline Cochran Regional Airport (TRM)
• Crescent City - Del Norte County Regional Airport (CEC)
• Cross Border Xpress Airport (CBX)
• French Valley Airport (RBK)
• Fresno Yosemite International Airport (FAT)
• Gillespie Field Airport (SEE)
• Hayward Executive Airport (HWD)
• Hollister Municipal Airport (HLI)
• Imperial County Airport (IPL)
• Lake Tahoe Airport (TVL)
• Livermore Municipal Airport (LVK)
• Long Beach Airport (LGB)
• Los Angeles International Airport (LAX)
• Los Angeles: Van Nuys Airport (VNY)
• McClellan–Palomar Airport (CLD)
• Modesto City-County Airport (MOD)
• Monterey Regional Airport (MRY)
• Oakland International Airport (OAK)
• Oceanside Airport (OCN)
• Ontario International Airport (ONT)
• Orange County: John Wayne Airport (SNA)
• Palm Springs International Airport (PSP)
• Redding Municipal Airport (RDD)
• Sacramento International Airport (SMF)
• Salinas Municipal Airport (SNS)
• San Diego International Airport (SAN)
• San Diego: Montgomery Field Airport (MYF)
• San Diego: Brown Field Municipal Airport (SDM)
• San Francisco International Airport (SFO)
• San Jose International Airport (SJC)
• San Luis Obispo Airport (SBP)
• Santa Barbara Airport (SBA)
• Santa Maria Airport (SMX)
• Santa Monica Airport (SMO)
• Sonoma: Charles M. Schulz-Sonoma County Airport (STS)
• Stockton Metropolitan Airport (SCK)
• Truckee-Tahoe Airport (TRK)
• Upland: Cable Airport (CCB)
• Visalia Airport (VIS)
• Watsonville Municipal Airport (WVI)
• Yuba County Airport (MYV)
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
• Keep your emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving rides.
• If you have just been approved to drive, you should receive your emblem shortly. If you did not get one or need one, you may print a temporary emblem.
Conduct at the airport
• Do not stop or pull over in crosswalks.
• Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
• Always follow instructions given by airport personnel.
• All forms of advertising (vehicular & non-vehicular) are prohibited when operating at the airport including in the vehicle staging lot and pickup/drop-off areas.
• Airport authorities may ask you to show your latest ride.
Prohibited airports
California airports listed below have all operations currently prohibited - including pickups and drop-offs:
• Camarillo Airport (KCMA)
• Merced Regional Airport (MCE)
• Mojave Airport (MHV)
• Napa County Airport (APC)
• Ramona Airport (KRNM)
• Sacramento Executive (SAC)
• Sacramento Mather Airport (MHR)
• San Bernardino International (SBD)
• Ventura County Airport (OXR)
• Southern California Logistics Airport (VCV)
How to redirect a prohibited airport request
If your city airport is prohibited for pickups, the app will prevent airport pickup requests from being made. If a rider moves their pin outside airport property, and asks you to come pick them up at the airport, kindly inform them that you are not authorized to, and they will need to find alternate means of transportation.
Drop-offs can be trickier. If a rider asks you to take them to a prohibited airport, here are some tips on how to make the conversation go smoothly:
1. Offer to take them to a nearby destination. Note: drop-offs at rental car agencies and flight schools are currently prohibited at this time.
2. Apologize, and politely cancel the ride.
Permitted airports
As a driver on the HUMAN app platform, it is important that you know and follow airport regulations. While we have worked hard to reach agreements with many California airports, there are other California airports where we do not currently have permission to operate. If you conduct any operations at a prohibited airport (see Prohibited airports section above), officials are issuing citations and HUMAN app platform is prevented from covering any costs for those prohibited airport rides. Even if you conduct permitted operations at an authorized airport, you still must follow airport regulations (for example, trade dress). If you get cited for violating airport regulations, HUMAN app platform is not responsible for these citations. As a driver, you are responsible for the cost of any such citation from the airport. Failure to comply with airport regulations may result in a deactivation of your driver account. We are available at the following airports in California:
• Bakersfield Airport (BFL)
• Buchanan Field Airport (CCR)
• Burbank Bob Hope Airport (BUR)
• Chico Municipal Airport (CIC)
• Coachella Valley Jacqueline Cochran Regional Airport (TRM)
• Crescent City - Del Norte County Regional Airport (CEC)
• Cross Border Xpress Airport (CBX)
• French Valley Airport (RBK)
• Fresno Yosemite International Airport (FAT)
• Gillespie Field Airport (SEE)
• Hayward Executive Airport (HWD)
• Hollister Municipal Airport (HLI)
• Imperial County Airport (IPL)
• Lake Tahoe Airport (TVL)
• Livermore Municipal Airport (LVK)
• Long Beach Airport (LGB)
• Los Angeles International Airport (LAX)
• Los Angeles: Van Nuys Airport (VNY)
• McClellan–Palomar Airport (CLD)
• Modesto City-County Airport (MOD)
• Monterey Regional Airport (MRY)
• Oakland International Airport (OAK)
• Oceanside Airport (OCN)
• Ontario International Airport (ONT)
• Orange County: John Wayne Airport (SNA)
• Palm Springs International Airport (PSP)
• Redding Municipal Airport (RDD)
• Sacramento International Airport (SMF)
• Salinas Municipal Airport (SNS)
• San Diego International Airport (SAN)
• San Diego: Montgomery Field Airport (MYF)
• San Diego: Brown Field Municipal Airport (SDM)
• San Francisco International Airport (SFO)
• San Jose International Airport (SJC)
• San Luis Obispo Airport (SBP)
• Santa Barbara Airport (SBA)
• Santa Maria Airport (SMX)
• Santa Monica Airport (SMO)
• Sonoma: Charles M. Schulz-Sonoma County Airport (STS)
• Stockton Metropolitan Airport (SCK)
• Truckee-Tahoe Airport (TRK)
• Upland: Cable Airport (CCB)
• Visalia Airport (VIS)
• Watsonville Municipal Airport (WVI)
• Yuba County Airport (MYV)
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We can't wait to get your thoughts on the app. What would you like to do?
Request a Feature
Do you have an idea that would make the app better? We would love to know!
Send Applause
Let us know what you really like about the app, maybe we can make it even better?
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Let us know so we can forward this to the bug control.
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